AI receptionist for hotels and guesthouses in Almaty
Hotels in Almaty hear from tourists heading to the mountains, people in town for meetings and passengers on night flights, and none of them wants to wait until morning. The agent answers for your front desk: checks free rooms, quotes the rate, books the room and the transfer, and passes tour requests to your manager.
Hello! We land in the early hours of Friday, at 03:10. We need a room for two for three nights and an airport transfer.
Hello! We have a double room with breakfast at 35,000 tenge a night. Since you land at night, we’ll book the room from Thursday so you can check in straight away. The airport transfer is 9,000 tenge. Shall I book it?
Yes, from Thursday, under Zhanar. And how can we get to Big Almaty Lake on Saturday?
I’ve booked the room from Thursday to Sunday under Zhanar and a transfer for the 03:10 flight: the driver will meet you with a name sign. I’ve passed the lake trip to our manager, who will write to you here with options.
Thank you so much!
Have a good flight! I’ll send the driver’s number the day before.
When customers write in Almaty
Messages come around the clock: guests in other time zones write during their own day, and night flights land in Almaty after midnight. By day people ask about trips to the mountains and Charyn, in the evening they book for the coming days.
Busiest hours: 10:00 to 13:00 and 21:00 to 00:00
A passenger on a delayed flight asks you to keep the booking.
A guest off a night flight asks whether they can check in right now.
A company books rooms for conference guests.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
A delegation for a forum, staff on a training course, relatives coming for a toi: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty many guests land late at night, and the first things they ask are whether they can check in straight away, whether there is a transfer and how long the drive to the centre is. The agent explains how you charge for early check-in, books the transfer and tells the desk when to expect the guest.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes. The agent answers in Kazakh, Russian and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Will the agent take a request for a forum or a group?
Yes, and it puts the request together so your manager only has to do the sums: arrival and departure dates, guest count, rooms, meals, whether a meeting room is needed. The agent makes single bookings itself and hands group ones to a person.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.