AI receptionist for hotels and guesthouses in Konaev
In Konaev guests come for the beaches of the Kapchagay reservoir and want to know everything in advance: how far it is on foot, what breakfast is like, whether children are welcome. The agent answers by your rules in the guest’s language and makes the booking while the owners look after those who have already arrived.
Hello! We need a family room from 12 to 18 July, two adults and two children. How far are you from the beach?
Hello! The beach is three minutes away on foot. For those dates we have a family room facing the water: 30,000 tenge a night, breakfast for four included, a cot on request.
That works. Do you need a deposit?
Yes, a deposit for the first night secures the dates. The front desk will send the payment details, and meanwhile I’ll hold the room for you until 12:00 tomorrow. What name should I use?
Saltanat.
Done: family room from 12 to 18 July under Saltanat, held until 12:00 tomorrow. I’ve told the front desk, and they’ll send the payment details in this chat.
When customers write in Konaev
From late May to early September guests from Almaty write mostly on Thursday and Friday, choosing where to spend the weekend by the water. Weekdays are quieter, but on Friday evening messages come one after another and need an answer at once.
Busiest hours: 11:00 to 14:00 and 20:00 to 00:00
Asking whether a room by the water is free for the weekend.
Guests already driving from Almaty ask whether they can check in early.
A group of friends books two adjoining rooms for Saturday.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
A group of friends, a company outing, a big family: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
If a question goes beyond your rules, the agent doesn’t improvise: it tells the guest a member of staff will reply and hands the chat to your front desk. They see the whole conversation and carry on from there.
Konaev: local context
The centre of Almaty Region on the Ili river, on the shore of the Kapshagay Reservoir.
The town grew with the Kapshagay hydroelectric station, was once called Kapshagay and took its new name in honour of Dinmukhamed Kunaev.
On summer weekends the town fills with people from Almaty heading for the reservoir beaches, while on weekdays it runs on the work of the regional offices.
Some residents commute to Almaty along the highway, so it suits them to write about a booking on the road, early in the morning or in the evening.
Almaty is about an hour’s drive away, so many people decide to come at the last minute and write on Friday evening or Saturday morning. The agent answers at once, says what is free, books and sends directions before arrival.
Areas and landmarks customers mention
the Kapshagay Reservoir, 4th Microdistrict, Kunaev Avenue, the hydro dam
- Where
- Almaty Region
- Population
- over 55,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent answer visitors from other countries in their own language?
Yes. The agent answers in Kazakh, Russian and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Does it suit a hotel where most guests come in summer and at weekends?
Yes. On Friday evenings and at the height of summer the agent answers everyone at once, however many messages arrive, and in quiet weeks it takes early bookings for the season. When nothing is free, it says so and offers other dates.
What if a guest wants to cancel or change a booking?
The guest writes in the same chat, and the agent offers other dates or cancels if your rules allow it. Your front desk sees the change at once, and the agent passes disputed deposit cases to them.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Konaev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.