AI receptionist for hotels and guesthouses in Khiva
In Khiva in season a guesthouse gets questions in three or four languages at once: a tourist writes in English, a family from the next region sends a voice message in Uzbek. The agent answers each in their own language, books the room and sends a map pin.
Good evening! We’re driving from Bukhara across the desert and will reach you around 23:00. Do you have a room for one night?
Good evening! There is a double room with air-conditioning, 450,000 sum a night with breakfast. The night receptionist is on duty, so checking in at 23:00 is fine. The car can stay in the guarded car park by the entrance. Shall I book it?
Yes, under Guzal. Could we have breakfast early? We leave at seven.
I’ve told the front desk: your breakfast will be ready at 6:30. The room is yours for tonight, booked under Guzal. If you’re held up on the road, write here.
Thanks, will do.
Safe journey, see you tonight!
When customers write in Khiva
Tourists book ahead and write on WhatsApp, often in English, while relatives coming for weddings and guests from other regions write on Telegram, often by voice. Messages come all day, but bookings mostly happen in the evening, once the trip is settled.
Busiest hours: 10:00 to 13:00 and 20:00 to 00:00
Guests off the night train ask whether they can leave their bags until check-in.
A guide asks whether you have rooms for a group at the weekend.
Messages from Europe, where it is still evening: asking about free dates in spring.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Мохинур! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Books one room or several at once when guests travel as a family or for a wedding. The guest’s contact is saved in the CRM, so on the next visit you can see who they are, when they stayed and in which room.
Answers by your house rules
Answers what people ask every season: is there air-conditioning, what time is breakfast, can bags be left after check-out, is a passport needed at check-in. It knows all this from your rules and never invents anything of its own.
Speaks the guest’s language
A foreign visitor writes in English, a family from the next region sends a voice message in Uzbek, a business traveller writes in Russian. The agent answers each in their own language, in the same chat they wrote in.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Khiva: local context
The former capital of the Khanate of Khiva, in Khorezm Region.
Itchan Kala, the walled inner town, was the first site in the country on the UNESCO World Heritage List, and people still live inside its walls.
In spring and autumn Itchan Kala is full of tourists, summer afternoons are hot and quiet, and in winter the old town is left almost to locals.
Guesthouse owners often answer guests themselves, in between housework and welcoming new arrivals.
Guests reach Khiva through Urgench airport or by train, often overnight, and write on the way: will someone meet them, can they check in early in the morning. The agent answers at once, gives the transfer price and books the room.
Areas and landmarks customers mention
Itchan Kala, Dishan Kala, the Ota Darvoza gate, the Palvan Darvoza gate
- Where
- Khorezm Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian, English
- Where they write
- WhatsApp, Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes, and in the guest’s other languages too: English, Russian or Uzbek. You don’t need to translate your rates and rules beforehand: the agent answers from them in the guest’s language.
Does it suit a family guesthouse in the old town?
Yes, even with five rooms and one family doing everything. The agent handles the messages in season, and if you close for the winter, it tells people the date you reopen and keeps guests’ contacts for the spring.
What does the agent say about registering foreign guests?
Whatever your rules say: for example, that the hotel registers the guest at check-in and needs their passport for it. The agent doesn’t register anyone itself: it answers the question and reminds the guest to bring their passport the day before arrival.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
How do I start?
Sign up, connect the hotel’s Telegram and WhatsApp and add your rooms, rates and house rules. The agent works free for a week, no card needed.
Put the agent to work in Khiva
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.