AI receptionist for hotels and guesthouses in Nukus
In Nukus guests write a month before the trip and from the train an hour before arrival, often by voice. The agent understands voice messages, answers in text and books the room before the guest starts looking elsewhere.
Hello! We need a room for two nights from 20 September. We’re going to Moynaq and the Aral Sea. Can you help us find a car?
Hello! A double room is free for those dates, 450,000 sum a night with breakfast. Trips to Moynaq are arranged by our front desk: I’ve passed your question on, and they will reply today. Shall I book the room?
Yes, under Lobar. And could we take breakfast with us? We leave early.
Yes, we’ll pack breakfast for you by 6:00. The room is yours from 20 to 22 September, booked under Lobar.
Great, thank you!
You’re welcome! The front desk will write about the car in this same chat.
When customers write in Nukus
In the wedding season relatives from all over the country write in: they need several rooms near the hall for one weekend. Summer adds questions about air-conditioning, and in spring and autumn tourists ask how to travel on from here.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
Guests off the night train ask whether they can leave their bags until check-in.
Asking whether the room has air-conditioning: summer afternoons here are very hot.
A voice message from a driver: arriving around midnight and asking you to hold the room.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Юлдуз! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Books one room or several at once when guests travel as a family or for a wedding. The guest’s contact is saved in the CRM, so on the next visit you can see who they are, when they stayed and in which room.
Answers by your house rules
Explains breakfast, air-conditioning, early check-in and late check-out, cots, transfers and registration for foreign guests. All of it exactly as your rules say, with no promises beyond them.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Nukus: local context
The capital of the Republic of Karakalpakstan, grown from a small settlement into a city of broad avenues.
It is home to the Savitsky Museum, with one of the world’s largest collections of Russian avant-garde art, and it is the starting point for trips to Muynak and the Aral Sea.
Karakalpak, Uzbek and Russian are all heard in the streets, and many people switch easily from one to another.
Summers are long and dry and winters are cold, so people are used to messaging first and only then crossing town.
In Nukus many guests come for work: trips to the republic’s offices and to local plants. They need a room with a desk and an invoice for their organisation, while tourists need an early start and a car to the Aral. The agent answers each by your rules.
Areas and landmarks customers mention
the Central Bazaar, Kateks Bazaar, the Savitsky Museum, 27th Microdistrict
- Where
- Republic of Karakalpakstan
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can relatives book several rooms for a wedding?
Yes. The agent checks the dates, how many rooms and beds are needed and whether cots are wanted, and books what is free. If they need more rooms than you have, it says so at once and passes the request to your front desk.
What does the agent say about registering foreign guests?
It repeats your terms: who handles the registration, which documents are needed at check-in and how long it takes. If the question goes further, say about extending a stay in the country, the agent passes it to your front desk.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
Can one account run several hotels?
Yes. Each hotel has its own address, rooms and rates. The agent asks where the guest would rather stay and books a room there.
How do I start?
Connect the hotel’s messengers, upload your rooms and rates, and the agent starts answering guests the same day. You can try the first week free, without a card.
Put the agent to work in Nukus
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.