AI receptionist for hotels and guesthouses in Urgench
In Urgench a hotel hears from business travellers, tourists and relatives coming for a wedding, each with questions of their own. The agent answers everyone on Telegram and WhatsApp: confirms the dates, gives the price with breakfast and books the room.
Hello! I need a single room from Monday to Thursday for a business trip. Can you invoice my organisation?
Hello! A single room is free for those days, 380,000 sum a night with breakfast. Our accounts team issues invoices: send me the organisation’s name and tax number, I’ll pass them on, and the invoice will come to your email.
Good, please book it under Nilufar. I’ll send the details now.
I’ve booked a single room from Monday to Thursday under Nilufar. As soon as the details arrive, I’ll pass them to accounts.
Sent.
Received and passed on. See you on Monday, check-in is from 14:00.
When customers write in Urgench
In the wedding season relatives from all over the country write in: they need several rooms near the hall for one weekend. Summer adds questions about air-conditioning, and in spring and autumn tourists ask how to travel on from here.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
Guests off the night train ask whether they can leave their bags until check-in.
Asking whether the room has air-conditioning: summer afternoons here are very hot.
A voice message from a driver: arriving around midnight and asking you to hold the room.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Гузал! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Looks at what is free for the guest’s dates, gives the price and makes the booking without your front desk, at night too. If your rooms are managed in a connected booking system, the booking goes straight in; if not, into the built-in CRM.
Answers by your house rules
Explains breakfast, air-conditioning, early check-in and late check-out, cots, transfers and registration for foreign guests. All of it exactly as your rules say, with no promises beyond them.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Urgench: local context
The centre of Khorezm Region, on the Shavat canal not far from the Amu Darya.
Urgench airport is the air gateway to Khiva, and a monument to al-Khwarizmi stands in the city centre.
Khorezm has its own dialect and its own wedding customs, and at weddings here people always dance the lazgi.
Tourists usually just pass through Urgench on the way to Khiva, while the city itself gets on with everyday life: work, study, the bazaar.
In Urgench hotels live on business trips and on tourism alike: by day organisations book rooms for their staff, and in the evening tourists write who found no room in Khiva. The agent answers everyone and quotes the nightly rate at once.
Areas and landmarks customers mention
the Dehqon Bazaar, Sputnik, Al-Khwarizmi Street, the railway station
- Where
- Khorezm Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
Wherever your bookings already live: in the connected booking system and in the CRM. If you still keep everything in a notebook or in phone notes, the agent keeps bookings and guest contacts in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can relatives book several rooms for a wedding?
Yes. Relatives can send one list, even as a voice message: who is coming, with or without children, for which nights. The agent sorts it into rooms, books the free ones and sends everyone the address the day before.
What does the agent say about registering foreign guests?
Whatever your rules say: for example, that the hotel registers the guest at check-in and needs their passport for it. The agent doesn’t register anyone itself: it answers the question and reminds the guest to bring their passport the day before arrival.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
Can one account run several hotels?
Yes. Each hotel has its own address, rooms and rates. The agent asks where the guest would rather stay and books a room there.
How do I start?
Sign up, connect the hotel’s Telegram and WhatsApp and add your rooms, rates and house rules. The agent works free for a week, no card needed.
Put the agent to work in Urgench
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.