AI receptionist for heating and air conditioning services in Astana
In Astana the heating season runs from mid-October to mid-April, and a boiler that stops at minus thirty cannot wait until morning. The agent answers your customers around the clock: it hands that request straight to the on-call technician and books routine servicing on free days.
Hello! We’ve bought an air conditioner for our new flat and need it installed. How much is it and when can you come?
Hello! The installation price depends on the length of the pipe run and where the outdoor unit goes, so the technician will give the exact price on site. Which floor is it, and is there a cage for the unit on the facade?
Ninth floor, and there is a cage. Address: 27 Seifullin Street, flat 64.
Thank you. Nurlan can come on Thursday at 10:00 or on Friday at 15:00. The installation takes a few hours, and someone needs to be home. Which day is better?
Thursday at 10:00.
You’re booked for Thursday at 10:00 with Nurlan. I’ll send a reminder on Wednesday evening.
When customers write in Astana
While the heating season lasts in Astana, services hear about boilers, underfloor heating and radiators in private houses. From June it is the air conditioners’ turn: new flats on the Left Bank get them fitted, and older ones need cleaning.
Busiest hours: 06:00 to 09:00 and 19:00 to 23:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
A question about the price of fitting an air conditioner in a new flat. The agent explains what it depends on and books a technician for Thursday.
Evening, from a cottage: the underfloor heating only warms one room. The agent asks for a photo of the manifold and books a technician.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
A smell of gas is no reason for the agent to look for a free slot. It asks the customer to leave the house, call 104 and not touch any light switches, and passes you the chat with the address at once.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana frosts of minus 30 and a strong wind surprise nobody, so a boiler in a private house or cottage is a matter of safety, not comfort. The agent tells such a request from a routine one and passes it straight to the on-call technician, and to a smell of gas it gives one answer: leave the house and call 104.
In summer the city can top 30 degrees, and in new buildings nearly every flat gets an air conditioner. The agent asks which floor and whether the facade has a cage for the outdoor unit, so the technician knows in advance whether it means work at height.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
First it checks there is no smell of gas, then takes the address and a photo and passes the request to whoever is on call. The customer is told the technician already knows and will call.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books call-outs against your technicians’ schedule, and in the morning your team sees every new job.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.