AI receptionist for heating and air conditioning services in Kokshetau
In Kokshetau a boiler and air-conditioning technician spends most of the day on jobs, while WhatsApp requests arrive early in the morning and late at night. The agent sorts them in place of a dispatcher: it gets the address, what has stopped working and the model, asks for a photo and books the visit.
Hello! The boiler has gone out and won’t start, it’s minus 29 outside. Can someone come right now?
Hello! First, is there any smell of gas? If there is, leave the house and call 104. If not, send a photo of the boiler’s display and your address.
No smell of gas. Photo sent, there’s an error on the display. Address: a house, 18 Zhambyl Street.
Thank you. A house can’t be left without heat in this frost, so I’ve already handed your request with the photo and address to the on-call technician. Nurlan will call you and say when he’ll be there.
OK. How much is the call-out?
The call-out starts at 4,000 tenge, and the technician will price the repair once he has checked the boiler. Until he arrives, please don’t take anything apart.
When customers write in Kokshetau
From mid-October to mid-April in Kokshetau is in the heating season, and most urgent messages arrive early in the morning: the frost hit overnight, the boiler gave up and the house is cold. Summer brings fewer requests, and nearly all of them are about air conditioners in flats that heat up by evening.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
The boiler has gone out in a hard frost. The agent asks about any smell of gas and hands the request straight to the on-call technician.
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
Evening: can tomorrow’s visit move to Saturday? The agent moves the booking and frees the slot for another customer.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
A smell of gas is no reason for the agent to look for a free slot. It asks the customer to leave the house, call 104 and not touch any light switches, and passes you the chat with the address at once.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Kokshetau: local context
The centre of Akmola Region on the south-eastern shore of Lake Kopa, among the lakes and pine forests of the Kokshetau hills.
The city is the gateway to the Burabay resort area and a road and rail junction of the north.
The regional offices and hospitals are here, and every morning people come in on business from the districts of Akmola Region.
In summer many families spend weekends at the Burabay lakes, while in winter the town keeps a steady pace and goes quiet early in the evening.
Before winter people in Kokshetau book checks on boilers and circulation pumps, and in January they write when something has stopped after all. The agent handles both: it books routine requests on free days and hands urgent ones straight to the on-call technician.
Areas and landmarks customers mention
Vasilkovsky, Tsentralny, Saryarka, Zastantsionny, Lake Kopa
- Where
- Akmola Region
- Population
- over 170,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
First it checks there is no smell of gas, then takes the address and a photo and passes the request to whoever is on call. The customer is told the technician already knows and will call.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Kokshetau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.