AI receptionist for heating and air conditioning services in Bishkek
Customers in Bishkek write about their air conditioner in the evening, when it is hot at home and the office has already closed. The agent replies at once: it collects the address, model and a photo, books a technician for the nearest free slot and sends a reminder before the visit.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. Address: Yug-2, building 14, flat 32.
Thank you, I’ve passed the photo on. Erlan can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 800 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Erlan. I’ll remind you an hour before.
When customers write in Bishkek
Early summer brings requests to fit or clean an air conditioner, and the height of the heat brings messages that it has stopped cooling. In autumn people book boiler checks, and in the frost they write when the boiler has stopped. Most messages come in the morning and evening, when people are home and notice that something is not working.
Busiest hours: 09:00 to 12:00 and 19:00 to 23:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Asks what happened and when, which model is installed and where to go. To save hunting for the model, a photo of the sticker on the unit or boiler is enough. The technician gets it all in one message and does not have to call the customer back with questions.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Bishkek: local context
The capital and the largest service market in the country: over a million people and the toughest competition for every customer.
The city keeps growing south and east, and new residential areas get their own salons, cafes and clinics.
Life shifts to the evening: traffic and work by day, and after six people decide where to go and message businesses.
Many businesses run in two languages at once, with signs and chats in both Kyrgyz and Russian.
In Bishkek summers are hot, and by the first heat air-conditioner technicians have a queue for installs and cleaning. In new buildings the air conditioner goes in right after the renovation, and the customer asks about everything at once: capacity, where the outdoor unit goes, timing.
In winter most requests come from private houses and flats with their own boiler. When smog hangs over the city and windows stay shut, some customers ask about ventilation and air cleaning: the agent answers from your list of services and never promises what you do not do.
Areas and landmarks customers mention
Dzhal, Asanbai, Vostok-5, Yug-2, Kok-Zhar, Tunguch, Mossovet, Philharmonia
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
First it tells from the customer’s words that the case is urgent: “not heating”, “the house is cold”, “the boiler has stopped”. The agent sends such a request to the on-call technician that same minute, day or night, and tells the customer the technician already knows and will call soon.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Does the agent take bookings around the clock?
Yes. It answers at any hour, night included, and books against your schedule. In the morning your team sees every new request in one inbox.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Bishkek
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.