AI receptionist for heating and air conditioning services in Kant
In Kant a heating and cooling technician usually has no dispatcher: they install, repair and answer messages themselves, often from a ladder. The agent takes the chats over: it takes the request, books the visit and passes urgent cases on at once.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. It’s a house, 12 Manas Street.
Thank you, I’ve passed the photo on. Bakyt can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 500 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Bakyt. I’ll remind you an hour before.
When customers write in Kant
In a small town requests go to one or two technicians, and in season there are more than they can sort out between jobs. In the morning people write hoping to catch the technician before work, in the evening those whose home is not cooling or not heating.
Busiest hours: 08:00 to 11:00 and 18:00 to 21:00
Morning, and the house is cold: the boiler stopped overnight. The agent passes this straight to the on-call technician.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Asks what happened and when, which model is installed and where to go. To save hunting for the model, a photo of the sticker on the unit or boiler is enough. The technician gets it all in one message and does not have to call the customer back with questions.
Books the visit
Sees your technicians’ free time in Google Calendar or the built-in Solwees CRM, books the customer and saves the request in Bitrix24 or amoCRM. The day before, it reminds the customer about the visit.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
How much it costs to fit an air conditioner, clean it or start up a boiler: the agent answers from your price list, always as a “from” price. It never promises the final figure: the technician names it on site, once he has seen the equipment.
Kant: local context
A town 20 km from Bishkek, effectively part of the capital area.
Many people work in Bishkek and book for the weekend.
Bishkek is half an hour away, and many live here and work in the capital.
At weekends locals look for services close to home rather than driving into the city.
A private house in Kant needs an air conditioner in summer and a working boiler in winter, so requests come all year round. The agent asks what equipment there is and where the house is, and if the owners are at work during the day, books the technician for an evening or the weekend.
Areas and landmarks customers mention
the town centre, the Bishkek road, the market
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Russian or English, and the agent replies in the same language. If the customer switches from Russian to Kyrgyz mid-chat, the agent switches too.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, for an air-conditioner clean or a call-out with diagnostics. The technician gives the exact price after the inspection, and the agent tells the customer exactly that.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kant and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign up, connect WhatsApp and add your list of services with “from” prices. The first 7 days are free and no card is needed. In that time you will see the agent handle real requests from your customers.
Put the agent to work in Kant
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.