AI receptionist for heating and air conditioning services in Kara-Balta
In Kara-Balta a heating and cooling technician usually has no dispatcher: they install, repair and answer messages themselves, often from a ladder. The agent takes the chats over: it takes the request, books the visit and passes urgent cases on at once.
Good evening! The boiler won’t start and it’s already cold in the house. Can a technician come tonight?
Good evening! Could you tell me the boiler model and your address? If there’s an error on the boiler’s display, take a photo and send it here.
Photo sent, something is flashing on the display. Address: 40 Toktogul Street, it’s a house.
Thank you, I can see the photo. A house can’t be left without heating until morning, so I’m passing your request to the on-call technician right now. Please don’t touch anything in the boiler for now. Adilet will call you shortly and say when he’ll be there.
OK, I’ll wait. How much is the call-out?
The call-out and diagnostics start at 500 som, and Adilet will price the repair after the check. He already has your request with the address and photo.
When customers write in Kara-Balta
Messages arrive early in the morning, while the technician is getting ready for the first job, and late in the evening, after he has finished. The agent answers at both times: it books routine requests on free days and tells the technician at once about a boiler that has stopped in winter.
Busiest hours: 08:00 to 11:00 and 18:00 to 21:00
Morning, and the house is cold: the boiler stopped overnight. The agent passes this straight to the on-call technician.
Lunchtime, the hottest hour: questions about installation prices and the next free date.
Evening: the boiler will not start and the house is getting cold. The agent asks for a photo of the error and passes the request straight to the on-call technician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Sees your technicians’ free time in Google Calendar or the built-in Solwees CRM, books the customer and saves the request in Bitrix24 or amoCRM. The day before, it reminds the customer about the visit.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
How much it costs to fit an air conditioner, clean it or start up a boiler: the agent answers from your price list, always as a “from” price. It never promises the final figure: the technician names it on site, once he has seen the equipment.
Kara-Balta: local context
A town in the west of the Chuy valley, on the Bishkek-Osh road.
Traffic heading south runs through town, so part of the customers are passing through.
The town grew around a mining plant and today lives on trade and the highway.
Bishkek is about an hour away, and some customers compare prices with the capital.
A private house in Kara-Balta needs an air conditioner in summer and a working boiler in winter, so requests come all year round. The agent asks what equipment there is and where the house is, and if the owners are at work during the day, books the technician for an evening or the weekend.
Areas and landmarks customers mention
the town centre, the Bishkek-Osh road, the market
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, for an air-conditioner clean or a call-out with diagnostics. The technician gives the exact price after the inspection, and the agent tells the customer exactly that.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kara-Balta and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Kara-Balta
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.