AI receptionist for heating and air conditioning services in Kara-Suu
In Kara-Suu one technician often handles both air conditioners and boilers, and every request lands in his personal WhatsApp. The agent deals with them first: what broke, which model, where to go. All the technician has to do is open the finished request and arrive at the booked time.
Good evening! The boiler won’t start and it’s already cold in the house. Can a technician come tonight?
Good evening! Could you tell me the boiler model and your address? If there’s an error on the boiler’s display, take a photo and send it here.
Photo sent, something is flashing on the display. Address: 40 Toktogul Street, it’s a house.
Thank you, I can see the photo. A house can’t be left without heating until morning, so I’m passing your request to the on-call technician right now. Please don’t touch anything in the boiler for now. Sherzod will call you shortly and say when he’ll be there.
OK, I’ll wait. How much is the call-out?
The call-out and diagnostics start at 500 som, and Sherzod will price the repair after the check. He already has your request with the address and photo.
When customers write in Kara-Suu
In summer people write about air conditioners, in winter about boilers, and many send a photo straight away: it is the easiest way to show what happened. The agent keeps the photo in the request, so the technician sees the model before setting out. If a boiler stops in the frost, the request goes to the technician at once, at any hour.
Busiest hours: 08:00 to 11:00 and 18:00 to 21:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening: the boiler will not start and the house is getting cold. The agent asks for a photo of the error and passes the request straight to the on-call technician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Kara-Suu: local context
A town on the Uzbek border with one of the biggest bazaars in Central Asia.
Trade starts at dawn, and customers write from behind their stalls.
Trade with Uzbekistan runs through the town, so it is full of visiting buyers and hauliers.
Customers mostly write in Uzbek and Kyrgyz.
In Kara-Suu summers are hot, and air-conditioner requests keep coming from the first heat until autumn. Customers write in Uzbek, Kyrgyz and Russian, and the agent answers in whichever language they wrote in.
Areas and landmarks customers mention
the bazaar, the border crossing, the town centre
- Where
- Osh Region
- Customer languages
- Uzbek, Kyrgyz, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Does it make sense for a small team?
Yes. In Kara-Suu a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Kara-Suu
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.