AI receptionist for heating and air conditioning services in Osh
In Osh air-conditioner and boiler requests come in waves, with the first heat and the first cold. The agent answers for your dispatcher: it collects the address and model, books a visit and hands urgent cases to the on-call technician.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. It’s a house, 12 Manas Street.
Thank you, I’ve passed the photo on. Talant can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 600 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Talant. I’ll remind you an hour before.
When customers write in Osh
Summer brings air-conditioner requests, autumn brings boiler checks before the cold, and winter brings messages when a boiler stops in the frost. In the first heat and the first cold there are more messages than technicians can answer, and customers go to whoever replies first.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Asks what happened and when, which model is installed and where to go. To save hunting for the model, a photo of the sticker on the unit or boiler is enough. The technician gets it all in one message and does not have to call the customer back with questions.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
Summer in Osh is long and hot, and air conditioners run all season. With the first heat, requests for installs, cleaning and “it’s not cooling” arrive at once, and the agent fits them into your technicians’ free time while they are on jobs. In winter private houses write about boilers.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your technicians keep their visits in Google Calendar, the agent sees their free time and books straight into it.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, for an air-conditioner clean or a call-out with diagnostics. The technician gives the exact price after the inspection, and the agent tells the customer exactly that.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign up, connect WhatsApp and add your list of services with “from” prices. The first 7 days are free and no card is needed. In that time you will see the agent handle real requests from your customers.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.