AI receptionist for heating and air conditioning services in Uzgen
While the technician in Uzgen is fitting an outdoor unit or taking a boiler apart, nobody answers WhatsApp, and the customer will not wait. The agent answers for him: it asks for the model and address, books a free day, and if a home has gone cold, tells the technician at once.
Good evening! The air conditioner turns on but doesn’t cool. Can you send a technician?
Good evening! Could you tell me the model and your address? The model is on the sticker on the side of the indoor unit, a photo is fine.
Photo sent. It’s a house, 12 Manas Street.
Thank you, I’ve passed the photo on. Azamat can come tomorrow at 9:30 or 11:00. The call-out and diagnostics start at 500 som, and he will price the repair after the check. Which time suits you?
9:30, please
You’re booked for tomorrow at 9:30 with Azamat. I’ll remind you an hour before.
When customers write in Uzgen
In summer people write about air conditioners, in winter about boilers, and many send a photo straight away: it is the easiest way to show what happened. The agent keeps the photo in the request, so the technician sees the model before setting out. If a boiler stops in the frost, the request goes to the technician at once, at any hour.
Busiest hours: 08:00 to 11:00 and 18:00 to 21:00
Morning, and the house is cold: the boiler stopped overnight. The agent passes this straight to the on-call technician.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening, the air conditioner is not cooling and the office is closed. The agent checks the model and address and books a technician for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
A boiler that stops in the frost does not wait for a free slot: the agent at once sends the on-call technician the address, the model and the gist of the chat, and tells the customer the technician will call soon.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Uzgen: local context
An ancient town of Osh Region with an 11th-12th century architectural complex.
Uzgen is known for its rice, shipped across the country.
Rice fields surround the town, and the bazaar sells the famous Uzgen rice.
Kyrgyz and Uzbek are heard more often than Russian here.
In Uzgen the technician hears from the town and from nearby villages, in Uzbek, Kyrgyz and Russian. The agent answers in the customer’s language and asks straight away where the house is, so the technician can group call-outs in one direction on the same day.
Areas and landmarks customers mention
the Uzgen Minaret, the bazaar, the town centre
- Where
- Osh Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, for an air-conditioner clean or a call-out with diagnostics. The technician gives the exact price after the inspection, and the agent tells the customer exactly that.
Does it make sense for a small team?
Yes. In Uzgen a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Uzgen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.