AI receptionist for heating and air conditioning services in Kostanay
A heating and air-conditioning service in Kostanay hears from customers in waves: in the first heat and the first frosts. The agent replies to every message at once, books free time, sends a reminder the day before, and hands a house whose boiler has gone out to the on-call technician ahead of the queue.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Baitursynov Street.
Thank you. The call-out starts at 4,000 tenge, and the technician will price the service on site. Baurzhan is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Baurzhan. I’ll send a reminder on Friday evening.
When customers write in Kostanay
In September people in Kostanay book boiler checks before the cold sets in, and those requests fit calmly into free days. With the first frosts the tone changes: messages come in the morning and late at night, when the house has clearly cooled down, and nobody is prepared to wait.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
Evening, from a cottage: the underfloor heating only warms one room. The agent asks for a photo of the manifold and books a technician.
Evening: can tomorrow’s visit move to Saturday? The agent moves the booking and frees the slot for another customer.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Books a time that is free for the right technician: boilers to one, air conditioners to another, if that is how you split the work. The customer gets the confirmation and the reminder in the same messenger they wrote in.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
A smell of gas is no reason for the agent to look for a free slot. It asks the customer to leave the house, call 104 and not touch any light switches, and passes you the chat with the address at once.
Quotes only “from” prices
The customer knows up front what the call-out costs and gets no surprise on site. Everything else (parts, labour) the technician names after the diagnosis, and the agent never promises a figure in advance.
Kostanay: local context
The centre of Kostanay Region on the Tobol, in the land called the breadbasket of Kazakhstan.
The steppe around it was ploughed for wheat during the Virgin Lands campaign, and the city itself assembles cars, combines and tractors.
During spring sowing and the late-summer harvest rural customers are in the fields from morning to night and come into town on their days off.
Buses run between Kostanay and Rudny all day, and many people live in one town and work or study in the other.
Many people in Kostanay live in private houses on the outskirts and in villages near town, and the technician covers them along with the town. The agent books out-of-town visits on the days you keep for them and passes a house without heat to the technician ahead of the queue.
Areas and landmarks customers mention
the Tobol embankment, KSK, Yubileyny, the Aeroport microdistrict, Kostanay-2
- Where
- Kostanay Region
- Population
- over 270,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
First it checks there is no smell of gas, then takes the address and a photo and passes the request to whoever is on call. The customer is told the technician already knows and will call.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Kostanay
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.