AI receptionist for heating and air conditioning services in Rudny
In Rudny a boiler and air-conditioning technician spends most of the day on jobs, while WhatsApp requests arrive early in the morning and late at night. The agent sorts them in place of a dispatcher: it gets the address, what has stopped working and the model, asks for a photo and books the visit.
Hello! We’d like the boiler checked before the heating season, it stopped a couple of times last winter. When do you have time?
Hello! What kind of boiler is it: gas, electric or solid fuel? And your address, please.
Gas, wall-mounted. Address: a house, 24 Zhambyl Street.
Thank you. The call-out starts at 4,000 tenge, and the technician will price the service on site. Daniyar is free on Saturday at 10:00 or on Wednesday at 17:30. Which suits you better?
Saturday at 10:00.
Booked: Saturday at 10:00 with Daniyar. I’ll send a reminder on Friday evening.
When customers write in Rudny
From mid-October to mid-April in Rudny is in the heating season, and most urgent messages arrive early in the morning: the frost hit overnight, the boiler gave up and the house is cold. Summer brings fewer requests, and nearly all of them are about air conditioners in flats that heat up by evening.
Busiest hours: 06:00 to 09:00 and 18:00 to 22:00
Morning: the radiators are barely warm though the boiler is running. The agent asks for a photo of the boiler and books the nearest free slot.
A request to check the boiler before the heating season. The agent asks what kind it is and books a technician for Saturday.
Evening: can tomorrow’s visit move to Saturday? The agent moves the booking and frees the slot for another customer.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
If a boiler goes out in winter or a house has no heat, the agent hands the request straight to the on-call technician with the address and photo and tells the customer the technician will be in touch. In a hard frost these requests do not wait for morning.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
Asked “how much will it cost”, it answers with the call-out or air-conditioner cleaning price from your list. It never promises the final cost of a repair: the technician names it once he has seen the equipment.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
The first cold days in Rudny are the busiest: after the summer private houses fire up their boilers, and not everything starts first time. The agent takes these requests, fits them into free slots and passes a house that is going cold to the technician ahead of the queue.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh?
Yes. A customer writes in Kazakh, Russian or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
It will not wait for morning. The agent asks about any smell of gas, asks for a photo and the address and passes the request straight to the on-call technician, then tells the customer the technician will call. Everything the customer said is there in the request.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for boiler checks ahead of time?
Yes. From late summer the agent books seasonal servicing on free days and sends a reminder the day before. That way checks are spread across the schedule early instead of landing on your technicians with the first frosts.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.