AI receptionist for heating and air conditioning services in Shymkent
When an air conditioner breaks or a boiler goes cold in Shymkent, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Hello! We’ve bought an air conditioner for our new flat and need it installed. How much is it and when can you come?
Hello! The installation price depends on the length of the pipe run and where the outdoor unit goes, so the technician will give the exact price on site. Which floor is it, and is there a cage for the unit on the facade?
Ninth floor, and there is a cage. Address: 27 Baitursynov Street, flat 64.
Thank you. Baurzhan can come on Thursday at 10:00 or on Friday at 15:00. The installation takes a few hours, and someone needs to be home. Which day is better?
Thursday at 10:00.
You’re booked for Thursday at 10:00 with Baurzhan. I’ll send a reminder on Wednesday evening.
When customers write in Shymkent
The hot summer in Shymkent starts in May and runs into September, and air conditioners work without a break the whole time. Most messages arrive in the afternoon, in the worst of the heat, and in the evening, when people get back to hot flats and houses. In winter people write less, mostly about gas boilers in private houses.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
In autumn a private house wants the gas boiler checked before the cold. The agent books the technician on a convenient day.
A question about the price of fitting an air conditioner in a new flat. The agent explains what it depends on and books a technician for Thursday.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
If the customer does not know the model, the agent asks for a photo of the plate on the casing or the error on the screen, and for an air conditioner the remote as well. That is enough for the technician to see which parts may be needed.
Books the visit into the schedule
Sees which technician is free and when, and never puts two customers in one slot. The request is saved in your CRM with the photo and the chat, and the customer gets a confirmation and a reminder.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
Summer in Shymkent is hot, often close to 40 in July, and an air conditioner in a flat or a private house runs all season without a break. When it breaks, the customer writes to several services at once, and the job goes to whoever replies first. The agent answers for you that same minute, in Kazakh, Russian or Uzbek.
Winters here are milder than in the north, but private houses run gas boilers, and in autumn they get checked before the cold. The agent books these checks early, so they do not all pile up at the first frost.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh and Uzbek?
Yes. A customer writes in Kazakh, Russian, Uzbek or English, and the agent answers in the same language. If someone switches from Russian to Kazakh mid-chat, the agent carries on in Kazakh.
What will the agent do if a boiler stops in the middle of the night?
If a house is getting cold, the request goes to the on-call technician at once, at any hour, with the photo and address. You decide who is on call and when, and the agent follows that rota.
Can the agent say what a repair will cost?
Not the exact figure. The agent quotes only what is in your price list (the call-out, an air-conditioner clean, a boiler service) and always as a “from” price. The technician gives the total after the inspection, and the customer knows that in advance.
Where do the requests end up?
In the CRM you already use, or in the built-in Solwees CRM. Both the technician and whoever assigns the jobs see the request, with the photos and the chat.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Where do we start?
Sign up, connect your work WhatsApp and upload the call-out and service prices. You can use it free for a week, no card, and see how the agent handles real requests.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.