AI receptionist for heating and air conditioning services in Turkestan
When an air conditioner breaks or a boiler goes cold in Turkestan, the customer writes on WhatsApp and expects an answer now, not after the technician’s shift. The agent answers for you: it quotes the call-out price, finds a time, confirms the booking and sends a reminder.
Good evening! The air conditioner is running but blowing warm air, and it’s nearly 30 degrees in the flat. Can a technician come tomorrow?
Good evening! Please send a photo of the indoor unit and the remote, and your address. And when was the air conditioner last cleaned?
Photo sent. It hasn’t been cleaned for about two years. Address: 27 Abai Street, flat 64.
Thank you, I’ve passed the photo to the technician. An air-conditioner service starts at 12,000 tenge, and Yerlan will tell you on site if anything else is needed. Tomorrow he is free at 10:00 and 16:30. Which time suits you?
16:30, I won’t be home before then.
Booked: tomorrow at 16:30 with Yerlan. I’ll send a reminder in the morning, and if your plans change, write here and I’ll move it.
When customers write in Turkestan
In summer people in Turkestan write at any hour, but the peak is in the second half of the day, when the heat lasts longest. In autumn demand shifts to boilers: private houses get ready for winter, and requests for checks keep coming until the first cold.
Busiest hours: 13:00 to 17:00 and 19:00 to 23:00
Morning, before the heat: a request to clean the air conditioner ahead of the season. The agent quotes the service price and books the weekend.
In the hottest hour a café writes: the air conditioner in the dining room can’t keep up. The agent checks the opening hours and books the technician before opening.
Evening: the air conditioner blows warm air and the flat is hot. The agent asks for a photo, quotes the service price and books a technician for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Сізді ертеңге, сағат 10:00-ге жазып қойдым. Жылыту қазанындағы жапсырманың суретін жіберіңізші.
Здравствуйте! Записала вас на завтра, 10:00. Пришлите, пожалуйста, фото наклейки на котле.
What the agent takes off your hands
Gets the job details before the visit
Asks for the address, what exactly is not working and since when, and for a photo of the boiler, the air conditioner or the error on the display. The technician gets the request in one message and arrives prepared.
Books the visit into the schedule
Books a time that is free for the right technician: boilers to one, air conditioners to another, if that is how you split the work. The customer gets the confirmation and the reminder in the same messenger they wrote in.
Never queues a house going cold
Words like “gone out”, “not heating” or “it’s cold at home” tell the agent it is urgent: the request goes to the on-call technician that same minute, day or night. Everything else is calmly booked into free time.
Puts gas safety first
To a smell of gas the agent has one answer: get out and call 104. It gives no repair advice and passes the chat straight to a member of your staff.
Quotes only “from” prices
Quotes the call-out and service prices from your list, always as “from” prices. What the repair costs is for the technician to say after the diagnosis, and the agent tells the customer so plainly.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan summer heat nears 40 degrees, and hotels and guesthouses are full of pilgrims and tourists. An air conditioner that fails in a guest room mid-season cannot wait several days, so the agent books that request for the earliest slot and tells the technician at once.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent understand Kazakh and Uzbek?
Yes. The agent answers in Kazakh, Russian, Uzbek or English, whichever the customer used, and keeps up when one message mixes two languages.
What will the agent do if a boiler stops in the middle of the night?
It will not wait for morning. The agent asks about any smell of gas, asks for a photo and the address and passes the request straight to the on-call technician, then tells the customer the technician will call. Everything the customer said is there in the request.
Can the agent say what a repair will cost?
No: the technician prices a repair after the diagnosis. The agent gives the customer the call-out and service prices from your list as “from” prices and explains that the rest becomes clear on site.
Where do the requests end up?
Wherever you already keep customers, or in the built-in Solwees CRM if you have no system. The visit goes into the technician’s schedule, and the customer gets a confirmation and, the day before, a reminder.
Can customers be booked for air-conditioner cleaning ahead of time?
Yes. In spring the agent books cleaning on free days and sends a reminder the day before. That way requests are spread across the schedule before the heat instead of landing on your technicians in the first hot week.
Where do we start?
Connect WhatsApp, add your services with “from” prices and your technicians’ schedule. The first 7 days are free, no card needed, and the agent starts answering your customers on day one.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.