AI receptionist for massage studios and spas in Bishkek
In Bishkek people often decide on a massage the same day their back starts aching, and they book wherever answers first. The agent answers for your front desk on Instagram and WhatsApp, books with a therapist and takes gift certificate requests.
Hello! How much is a 60-minute back massage? My husband and I would like to come together.
Hello! A 60-minute back massage is 1,500 som per person. You can come together, we have a room for two: on Saturday 12:00 and 17:00 are free. Which time, and what name should I book it under?
17:00, under Meerim. I’d also like a gift certificate for my mum.
Booked for two on Saturday at 17:00 under Meerim. I’ve passed the certificate request to our front desk: they’ll message you in the morning to arrange it.
Thank you!
See you on Saturday! I’ll send a reminder the day before.
When customers write in Bishkek
Most messages arrive in the evening after work and before the weekend. Daytime brings questions about gift certificates, and before 8 March and New Year there are especially many.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
Morning messages: “my back has seized up, any slot today?”
Afternoon: choosing a gift certificate, for an amount or a treatment.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Knows how long each treatment takes, books a free therapist and sends a reminder the day before. Sees the schedule in Altegio or DIKIDI, or keeps it in the built-in Solwees CRM if you have no journal.
Answers prices and packages
Quotes your price list, explains the types of massage and your packages, and what sets one programme apart from another.
Couples and gift certificates
Books a couples massage for two at the same time, takes gift certificate requests and passes them to your front desk to issue.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Bishkek: local context
The capital and the largest service market in the country: over a million people and the toughest competition for every customer.
The city keeps growing south and east, and new residential areas get their own salons, cafes and clinics.
Life shifts to the evening: traffic and work by day, and after six people decide where to go and message businesses.
Many businesses run in two languages at once, with signs and chats in both Kyrgyz and Russian.
In Bishkek there are plenty of massage studios and spas, and a client picks the one that answered faster with a time on offer. In the evenings and before weekends the rooms are fully booked, and anyone left without an answer books somewhere else.
Areas and landmarks customers mention
Dzhal, Asanbai, Vostok-5, Yug-2, Kok-Zhar, Tunguch, Mossovet, Philharmonia
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do bookings live?
In Altegio or DIKIDI if you already keep your journal there: the agent sees when your therapists are free and books straight into it. Clients can be kept in Bitrix24, and with no system at all everything lives in the built-in Solwees CRM.
Does the agent sell gift certificates?
The agent answers questions about certificates by your rules: what they can be bought for, how long they are valid, how to collect one. Once the client has decided, it takes the request, and your front desk handles payment and hands the certificate over.
What if a client asks something the agent does not know?
It does not make an answer up, especially about health and contraindications. It passes the question to your front desk with a summary and tells the client a person will reply.
Does the agent take bookings around the clock?
Yes. It answers at any hour, night included, and books against your schedule. In the morning your team sees every new request in one inbox.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Bishkek
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.