AI receptionist for massage studios and spas in Kara-Balta
A massage therapist in Kara-Balta has their hands busy for the whole session, while clients write on WhatsApp and wait for an answer. The agent replies for them: says what an hour of massage costs, offers a time this week and sends a reminder the day before.
Hello! I’d like to give my friend a massage gift certificate. What do you have?
Hello! It can be for an amount or for a treatment. For example, a 60-minute back massage is 1,000 som, and a certificate for it is valid for three months. Which would you prefer?
The back massage. My friend’s name is Meerim, her birthday is on Saturday.
I’ve passed the request to our front desk: a certificate for a 60-minute back massage, name on the certificate: Meerim. Tomorrow before 12:00 they’ll message you to take payment and arrange when to collect it.
Thank you! And my friend can choose the time herself later?
Yes, she can message us on WhatsApp and I’ll book her in at a time that suits her. Enjoy the celebration!
When customers write in Kara-Balta
Most messages arrive in the evening after work and before the weekend. Daytime brings questions about gift certificates, and before 8 March and New Year there are especially many.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning messages: “my back has seized up, any slot today?”
Afternoon: questions about a course of several sessions and about packages.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Books each session for exactly as long as the treatment takes, say 30 minutes for the neck and an hour for the back, so sessions never overlap. Bookings go into your journal in Altegio or DIKIDI, and if you have no journal the schedule is kept in the built-in Solwees CRM.
Answers prices and packages
Answers “how much is it?” with a price from your list, not a request to call. Explains what each programme includes and how many sessions a package has, and offers a free time straight away.
Couples and gift certificates
Books a couples massage for two at the same time, takes gift certificate requests and passes them to your front desk to issue.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Kara-Balta: local context
A town in the west of the Chuy valley, on the Bishkek-Osh road.
Traffic heading south runs through town, so part of the customers are passing through.
The town grew around a mining plant and today lives on trade and the highway.
Bishkek is about an hour away, and some customers compare prices with the capital.
In Kara-Balta many people work in Bishkek and come home tired. They book a massage for the evening or the weekend, write on the way, and need an answer right away.
Areas and landmarks customers mention
the town centre, the Bishkek-Osh road, the market
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A client can write in Kyrgyz, Russian or English, and the agent replies in the same language. If the client switches from Russian to Kyrgyz mid-chat, the agent carries on in Kyrgyz.
Where do bookings live?
If your journal is already in Altegio or DIKIDI, the agent connects to it and puts bookings where your therapists see them. Your client base can be kept in Bitrix24. A studio with no system can use the built-in Solwees CRM, which holds both the journal and the clients.
Does the agent sell gift certificates?
It explains which certificates you offer and what they cost, collects the request and passes it to your front desk to issue and take payment.
What if a client asks something the agent does not know?
It does not make an answer up, especially about health and contraindications. It passes the question to your front desk with a summary and tells the client a person will reply.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kara-Balta and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Kara-Balta
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.