AI receptionist for massage studios and spas in Fergana
In Fergana people write about their back after a long drive, about children’s massage, about a certificate for their mother’s holiday. The agent answers all of it on Telegram and Instagram and books with the right therapist.
Hello! The doctor has prescribed a course of massage for my son, 10 sessions. He’s 8 months old. Do you do children’s massage?
Hello! Yes, children’s massage here is done by Gulnoz. A session is 90,000 sum, and the course can run every other day at the same time. Is morning or afternoon better for you?
Morning, around ten, after his feed.
The course is booked: 10 sessions every other day at 10:00, starting on Monday, with Gulnoz. Please bring the doctor’s note to the first session.
OK. And if he gets ill, can we move a session?
Yes, write here and I’ll move that session to the nearest free time. The rest stay as they are.
When customers write in Fergana
After weddings and big family gatherings, when the women of the house have been on their feet for days, people write about their backs and legs. In autumn, the wedding season, there are more of these messages than usual.
Busiest hours: 10:00 to 12:00 and 19:00 to 22:00
A mother asks about a course of children’s massage while the baby sleeps.
Afternoon: choosing a certificate for mum’s holiday, for a treatment or an amount.
In the evening after dinner people book for the weekend. The studio is empty by then, but the answer comes at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Bolalar massaji kursini dushanba kuni soat 10:00 da boshlash mumkin. Farzandingizni yozib qoʻyaymi?
Здравствуйте! Курс детского массажа можно начать в понедельник в 10:00. Записать ребёнка?
What the agent takes off your hands
Books treatments
Knows how long each treatment takes and books without clashes: an hour-long massage never runs into the next session. Bookings show up in the journal at once, or in the built-in CRM if you have no journal.
Women with women therapists
Knows which therapists see women and which see men, and never makes the client ask twice. A mother and daughter go to the same therapist, one after the other.
Courses and children’s massage
Books a course of several sessions at the same time of day and sends a reminder before each. If one falls through, it moves only that session and leaves the rest in place.
Understands voice messages
Clients often describe their problem by voice: where it hurts, since when. The agent understands Telegram voice messages and replies in text, with a time and a price.
Hands the tricky ones to you
The agent does not answer health questions itself: contraindications, pregnancy, a recent operation. It passes them to the therapist with the chat, and the alert arrives on Telegram.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
In Fergana many women clients want a woman therapist and ask about it first thing. The agent names that therapist’s free hours straight away and books with her.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. People can write in Uzbek, Russian or English, and the answer comes in the same language. That suits older clients and those writing for their parents alike.
Can a client book a woman therapist?
Yes. If a client asks for a woman, the agent offers times only with women therapists. You set the rules, and the agent sticks to them.
How does the agent handle gift certificates?
It explains what certificates you offer and what they cost, takes the recipient’s name and passes the request to your front desk. Payment and handing it over are up to your staff.
Will the agent answer about contraindications?
No, and that is by design: a specialist should decide. The agent passes the question to you, you answer in the same chat, and the client sees the reply where they asked.
Can it book a course of several sessions?
Yes. The agent books the whole course on days and at hours that suit the client, with one therapist where possible, and sends a reminder before each session.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Connecting Telegram or Instagram takes a few minutes. Upload your prices and therapists, and the agent starts answering. You can use it free for 7 days, with no card to enter.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.