AI receptionist for massage studios and spas in Namangan
In Namangan people write about their back after a long drive, about children’s massage, about a certificate for their mother’s holiday. The agent answers all of it on Telegram and Instagram and books with the right therapist.
Hello! I’d like to give my mother a massage gift certificate for 8 March. How does it work?
Hello! A certificate can be for a treatment or for an amount. For example, a full-body massage, 60 minutes, is 180,000 sum, and the certificate is valid for three months. Which would you like?
The massage. My mother’s name is Yulduz.
Got it: a certificate for a 60-minute full-body massage in the name of Yulduz. I’ve passed the request to our front desk, and they’ll message you today before 18:00 about payment and collecting the certificate.
Great, thank you!
You’re welcome! Happy 8 March to your mother.
When customers write in Namangan
By day people ask about children’s massage and certificates, and in the evening adults book for themselves. Before 8 March and Navruz, gifts join the usual questions and there are noticeably more messages.
Busiest hours: 10:00 to 12:00 and 19:00 to 22:00
Morning messages from people who can barely straighten up after a weekend in the garden.
At lunch: is there a woman therapist, and when is she free?
In the evening after dinner people book for the weekend. The studio is empty by then, but the answer comes at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Bolalar massaji kursini dushanba kuni soat 10:00 da boshlash mumkin. Farzandingizni yozib qoʻyaymi?
Здравствуйте! Курс детского массажа можно начать в понедельник в 10:00. Записать ребёнка?
What the agent takes off your hands
Books treatments
Offers the nearest slots with a free therapist and books as soon as the client chooses. The booking lands in your journal, and each therapist sees their day ahead.
Women with women therapists
If a client wants a woman to do the massage, the agent books her only with women therapists. You set the rules on who can be booked with whom.
Courses and children’s massage
Children’s massage goes into the hours the mother chose, and the whole course stays with one therapist. A reminder goes out before every session.
Understands voice messages
Clients often describe their problem by voice: where it hurts, since when. The agent understands Telegram voice messages and replies in text, with a time and a price.
Hands the tricky ones to you
Complaints and discount requests are not the agent’s to settle: it passes them to your front desk with the chat. The client knows a person will reply and is not left waiting for nothing.
Namangan: local context
The centre of Namangan Region on the northern edge of the Fergana Valley and one of the largest cities in the country.
Namangan is known as the city of flowers, and every year from late May it holds a flower festival.
A big city with a neighbourly way of life: a lot is settled through acquaintances and the mahalla, and people recommend a good master to each other.
Neighbouring villages have become part of the city, and many customers live on the outskirts, some way from the centre.
In Namangan many therapists see clients at home or travel to them, and have no time to answer between visits. The agent runs their Telegram chats and books the free hours.
Areas and landmarks customers mention
Chorsu Bazaar, the Mulla Kirgiz Madrasa, Babur Park, Afsonalar Vodiysi park, Navoi Street
- Where
- Namangan Region
- Population
- over 700,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. People can write in Uzbek, Russian or English, and the answer comes in the same language. That suits older clients and those writing for their parents alike.
Can a client book a woman therapist?
Yes. In your rules you state which therapists see women and which see men, and the agent books only that way. The client does not have to explain it twice.
How does the agent handle gift certificates?
Before 8 March and Navruz there are many questions about certificates, and the agent answers them all by your rules: price, validity, how to collect. Your front desk gets a complete request.
Will the agent answer about contraindications?
No. It passes health questions to the therapist or your front desk with the chat and tells the client a specialist will reply.
Can it book a course of several sessions?
Yes. The agent books the whole course on days and at hours that suit the client, with one therapist where possible, and sends a reminder before each session.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Sign up, connect the studio’s Telegram and add your treatments with durations and prices. The first week is free with no card: you will see the agent book real clients.
Put the agent to work in Namangan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.