AI receptionist for massage studios and spas in Margilan
In Margilan a massage therapist’s hands are busy all day, and messages wait for a break. The agent answers at once: quotes the price, offers a time and books, and sets up a whole course of sessions in one go.
Voice message, 0:26
Hello! I’ve listened to it: your back and legs ache after your sister’s wedding, and you’d like a massage this week. We have Wednesday at 19:00 and Friday at 11:00. A back and leg massage, 60 minutes, is 180,000 sum. Which day suits you?
Friday, at 11.
You’re booked for Friday at 11:00, back and leg massage, 60 minutes. I’ll remind you on Thursday evening.
Thank you, I can’t wait!
See you then! If anything bothers you more than usual, write here and I’ll pass the question to the therapist before the visit.
When customers write in Margilan
After weddings and big family gatherings, when the women of the house have been on their feet for days, people write about their backs and legs. In autumn, the wedding season, there are more of these messages than usual.
Busiest hours: 10:00 to 12:00 and 19:00 to 22:00
Morning messages from people who can barely straighten up after a weekend in the garden.
Afternoon: choosing a certificate for mum’s holiday, for a treatment or an amount.
Late at night the voice messages come in: my back hurts, is there time this week?
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Bolalar massaji kursini dushanba kuni soat 10:00 da boshlash mumkin. Farzandingizni yozib qoʻyaymi?
Здравствуйте! Курс детского массажа можно начать в понедельник в 10:00. Записать ребёнка?
What the agent takes off your hands
Books treatments
Knows how long each treatment takes and books without clashes: an hour-long massage never runs into the next session. Bookings show up in the journal at once, or in the built-in CRM if you have no journal.
Women with women therapists
If a client wants a woman to do the massage, the agent books her only with women therapists. You set the rules on who can be booked with whom.
Courses and children’s massage
Children’s massage goes into the hours the mother chose, and the whole course stays with one therapist. A reminder goes out before every session.
Understands voice messages
Clients often describe their problem by voice: where it hurts, since when. The agent understands Telegram voice messages and replies in text, with a time and a price.
Hands the tricky ones to you
The agent does not answer health questions itself: contraindications, pregnancy, a recent operation. It passes them to the therapist with the chat, and the alert arrives on Telegram.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In Margilan a massage is often booked for a mother or grandmother, with the children writing on their behalf. The agent checks who the booking is for and offers a time that suits the older person: morning or afternoon.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and switches to Uzbek, the agent carries on in Uzbek.
Can a client book a woman therapist?
Yes. In your rules you state which therapists see women and which see men, and the agent books only that way. The client does not have to explain it twice.
How does the agent handle gift certificates?
It explains what certificates you offer and what they cost, takes the recipient’s name and passes the request to your front desk. Payment and handing it over are up to your staff.
Will the agent answer about contraindications?
No, and that is by design: a specialist should decide. The agent passes the question to you, you answer in the same chat, and the client sees the reply where they asked.
Can it book a course of several sessions?
Yes. The client says how many sessions and how often, and the agent proposes a schedule for the whole course at once. If one session needs moving, it leaves the rest alone.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Sign up, connect the studio’s Telegram and add your treatments with durations and prices. The first week is free with no card: you will see the agent book real clients.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.