AI receptionist for massage studios and spas in Kara-Suu
A massage therapist in Kara-Suu has their hands busy for the whole session, while clients write on WhatsApp and wait for an answer. The agent replies for them: says what an hour of massage costs, offers a time this week and sends a reminder the day before.
Hello! How much is a 60-minute back massage? My husband and I would like to come together.
Hello! A 60-minute back massage is 1,000 som per person. You can come together, we have a room for two: on Saturday 12:00 and 17:00 are free. Which time, and what name should I book it under?
17:00, under Gulnur. I’d also like a gift certificate for my mum.
Booked for two on Saturday at 17:00 under Gulnur. I’ve passed the certificate request to our front desk: they’ll message you in the morning to arrange it.
Thank you!
See you on Saturday! I’ll send a reminder the day before.
When customers write in Kara-Suu
Most messages arrive in the evening after work and before the weekend. Daytime brings questions about gift certificates, and before 8 March and New Year there are especially many.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning: “I’ve got a stiff neck, can I come in today?”
Afternoon: questions about a course of several sessions and about packages.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Knows how long each treatment takes, books a free therapist and sends a reminder the day before. Sees the schedule in Altegio or DIKIDI, or keeps it in the built-in Solwees CRM if you have no journal.
Answers prices and packages
Answers “how much is it?” with a price from your list, not a request to call. Explains what each programme includes and how many sessions a package has, and offers a free time straight away.
Couples and gift certificates
When someone writes “we want to come together”, the agent looks for a time when two therapists or the room for two are free. It takes a certificate request in full, with the treatment or amount, the name and the date, and hands it to your front desk.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Kara-Suu: local context
A town on the Uzbek border with one of the biggest bazaars in Central Asia.
Trade starts at dawn, and customers write from behind their stalls.
Trade with Uzbekistan runs through the town, so it is full of visiting buyers and hauliers.
Customers mostly write in Uzbek and Kyrgyz.
In a small town clients know the therapist personally and write to them directly, often in Kyrgyz or Uzbek. The agent takes those messages over and books free slots, so the therapist is not interrupted mid-session.
Areas and landmarks customers mention
the bazaar, the border crossing, the town centre
- Where
- Osh Region
- Customer languages
- Uzbek, Kyrgyz, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do bookings live?
In Altegio or DIKIDI if you already keep your journal there: the agent sees when your therapists are free and books straight into it. Clients can be kept in Bitrix24, and with no system at all everything lives in the built-in Solwees CRM.
Does the agent sell gift certificates?
The agent answers questions about certificates by your rules: what they can be bought for, how long they are valid, how to collect one. Once the client has decided, it takes the request, and your front desk handles payment and hands the certificate over.
What if a client asks something the agent does not know?
The agent answers only from what you have uploaded: prices, rules, the schedule. If the answer is not there, especially on health, it does not fill the gap itself: it sends the question to your front desk along with the chat and tells the client a person will reply.
Does it make sense for a small team?
Yes. In Kara-Suu a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect one channel, add your treatments and prices, and watch the agent handle real chats.
Put the agent to work in Kara-Suu
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.