AI receptionist for massage studios and spas in Uzgen
A massage therapist in Uzgen has their hands busy for the whole session, while clients write on WhatsApp and wait for an answer. The agent replies for them: says what an hour of massage costs, offers a time this week and sends a reminder the day before.
Hello! I’d like to give my friend a massage gift certificate. What do you have?
Hello! It can be for an amount or for a treatment. For example, a 60-minute back massage is 1,000 som, and a certificate for it is valid for three months. Which would you prefer?
The back massage. My friend’s name is Dilbar, her birthday is on Saturday.
I’ve passed the request to our front desk: a certificate for a 60-minute back massage, name on the certificate: Dilbar. Tomorrow before 12:00 they’ll message you to take payment and arrange when to collect it.
Thank you! And my friend can choose the time herself later?
Yes, she can message us on WhatsApp and I’ll book her in at a time that suits her. Enjoy the celebration!
When customers write in Uzgen
People ask about back and neck massage, about a course of several sessions and whether two can come together. Most messages arrive in the evening and on Friday, when people plan their weekend.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning messages: “my back has seized up, any slot today?”
Afternoon: choosing a gift certificate, for an amount or a treatment.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Books each session for exactly as long as the treatment takes, say 30 minutes for the neck and an hour for the back, so sessions never overlap. Bookings go into your journal in Altegio or DIKIDI, and if you have no journal the schedule is kept in the built-in Solwees CRM.
Answers prices and packages
Answers “how much is it?” with a price from your list, not a request to call. Explains what each programme includes and how many sessions a package has, and offers a free time straight away.
Couples and gift certificates
Books a couples massage for two at the same time, takes gift certificate requests and passes them to your front desk to issue.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Uzgen: local context
An ancient town of Osh Region with an 11th-12th century architectural complex.
Uzgen is known for its rice, shipped across the country.
Rice fields surround the town, and the bazaar sells the famous Uzgen rice.
Kyrgyz and Uzbek are heard more often than Russian here.
In Uzgen women clients often ask in advance whether a woman will do the massage, and families book a mother and daughter for the same time. The agent answers by your rules, in Kyrgyz, Uzbek or Russian, and books with the right therapist.
Areas and landmarks customers mention
the Uzgen Minaret, the bazaar, the town centre
- Where
- Osh Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A client can write in Kyrgyz, Uzbek, Russian or English, and the agent replies in the same language. If the client switches from Russian to Kyrgyz mid-chat, the agent carries on in Kyrgyz.
Where do bookings live?
If your journal is already in Altegio or DIKIDI, the agent connects to it and puts bookings where your therapists see them. Your client base can be kept in Bitrix24. A studio with no system can use the built-in Solwees CRM, which holds both the journal and the clients.
Does the agent sell gift certificates?
It explains which certificates you offer and what they cost, collects the request and passes it to your front desk to issue and take payment.
What if a client asks something the agent does not know?
The agent answers only from what you have uploaded: prices, rules, the schedule. If the answer is not there, especially on health, it does not fill the gap itself: it sends the question to your front desk along with the chat and tells the client a person will reply.
Does it make sense for a small team?
Yes. In Uzgen a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Uzgen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.