AI receptionist for massage studios and spas in Osh
In Osh the massage therapist often keeps the bookings personally and answers chats between sessions. The agent takes the chats over: replies at once, books and sends reminders.
Hello! I’d like to give my friend a massage gift certificate. What do you have?
Hello! It can be for an amount or for a treatment. For example, a 60-minute back massage is 1,200 som, and a certificate for it is valid for three months. Which would you prefer?
The back massage. My friend’s name is Jyldyz, her birthday is on Saturday.
I’ve passed the request to our front desk: a certificate for a 60-minute back massage, name on the certificate: Jyldyz. Tomorrow before 12:00 they’ll message you to take payment and arrange when to collect it.
Thank you! And my friend can choose the time herself later?
Yes, she can message us on WhatsApp and I’ll book her in at a time that suits her. Enjoy the celebration!
When customers write in Osh
In Osh people usually plan a massage ahead: on Monday they ask about Saturday, and on Friday evening they try to get in for the next day. Evening hours and weekends go first.
Busiest hours: 11:00 to 13:00 and 19:00 to 22:00
Morning messages: “my back has seized up, any slot today?”
Afternoon: choosing a gift certificate, for an amount or a treatment.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Books each session for exactly as long as the treatment takes, say 30 minutes for the neck and an hour for the back, so sessions never overlap. Bookings go into your journal in Altegio or DIKIDI, and if you have no journal the schedule is kept in the built-in Solwees CRM.
Answers prices and packages
Answers “how much is it?” with a price from your list, not a request to call. Explains what each programme includes and how many sessions a package has, and offers a free time straight away.
Couples and gift certificates
Books a couples massage for two at the same time, takes gift certificate requests and passes them to your front desk to issue.
Hands the tricky ones to you
Questions about contraindications, complaints and anything the owner decides go to your front desk with a short summary of the chat.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
In Osh clients write in Kyrgyz, Uzbek and Russian, and many ask in advance whether the therapist will be the same gender. The agent answers by your rules and books with the right therapist.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A client can write in Kyrgyz, Uzbek, Russian or English, and the agent replies in the same language. If the client switches from Russian to Kyrgyz mid-chat, the agent carries on in Kyrgyz.
Where do bookings live?
If your journal is already in Altegio or DIKIDI, the agent connects to it and puts bookings where your therapists see them. Your client base can be kept in Bitrix24. A studio with no system can use the built-in Solwees CRM, which holds both the journal and the clients.
Does the agent sell gift certificates?
It explains which certificates you offer and what they cost, collects the request and passes it to your front desk to issue and take payment.
What if a client asks something the agent does not know?
It does not make an answer up, especially about health and contraindications. It passes the question to your front desk with a summary and tells the client a person will reply.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.