AI receptionist for plumbers in Kemin
A plumber in Kemin often works alone, and while he is under one customer’s sink, another is waiting for a reply on WhatsApp. The agent replies at once: it asks what is leaking and where, requests a photo and books the nearest free time.
Hello! It’s leaking under the kitchen sink, I’ve put a bowl under it. Can you come today?
Hello! Please close the valve under the sink and send a photo of where it leaks, so the plumber brings the right parts.
Closed it. Photo sent, it drips where the pipes join.
Thank you, I’ve passed the photo on. Erlan can come today at 20:00. The call-out and leak repair start at 400 som, and he will give the exact price on site. Shall I book it?
Yes. It’s a house, 7 Toktogul Street.
Booked: today at 20:00 with Erlan. If the leak gets worse, write here right away.
When customers write in Kemin
People write to the plumber in the morning before work and in the evening, back home to find a leak or water that will not drain. During the day messages would wait while the plumber is out on a job, so the agent answers them. If something is leaking badly, the plumber hears about it at once.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Morning: the kitchen mixer tap is dripping. The agent asks for a photo so the plumber brings the right cartridge, and books an evening slot.
Lunchtime questions: how much to fit a water heater and when a plumber is free.
Home from work, and there is water under the sink. The agent asks for a photo and finds a plumber for the same evening.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
A dripping mixer tap can wait until tomorrow, water going through to the neighbours cannot. Then the agent asks the customer to shut off the water and touch nothing, and sends the request to the on-call plumber that same minute. Routine jobs get booked for a convenient day.
Asks for a photo and the address
From a photo the plumber can see in advance which valves, hoses or trap are needed and bring them along. So in every request the agent asks for a picture of the spot and the exact address, and for a private house a landmark as well.
Books the plumber
Sees your plumbers’ free time in Google Calendar, books the customer and saves the request in Bitrix24 or amoCRM, or in the built-in Solwees CRM if you have no system. The day before, it sends a reminder.
Never promises a price before the visit
Asked “how much will it cost”, the agent answers with a “from” price from your list, and if there is none, says plainly that the plumber will name the price. The final sum becomes clear on site, once the plumber sees what has happened.
Kemin: local context
A town in the east of Chuy Region on the way to Issyk-Kul, next to the Chon-Kemin gorge.
The road into the Chon-Kemin gorge starts here, for horse treks and mountain holidays.
Many plumbers work both in Bishkek and in Kemin, so call-outs are best grouped by day. The agent books routine jobs for the days the plumber is in town and passes a leak that cannot wait straight to whoever is on call.
Areas and landmarks customers mention
the town centre, the Issyk-Kul road, the Chon-Kemin gorge
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
If you already keep customers in Bitrix24 or amoCRM, requests with photos and addresses go there. If not, everything is stored in the built-in Solwees CRM. The agent puts visits into your plumbers’ Google Calendar, where it sees who is free and when.
What does the agent do if a pipe bursts?
It asks the customer to shut off the water and passes the request straight to the on-call plumber with the address, a photo and a summary of the chat. At night too: an urgent request does not wait for the morning.
Will the agent quote a price for the job?
If your price list has a “from” price, the agent quotes it. If not, it says the plumber will price the job on site. It never promises a final price before the inspection.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kemin and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent answer customers.
Put the agent to work in Kemin
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.