AI receptionist for plumbers in Shopokov
In Shopokov people write to the plumber about all sorts of things: a dripping tap, a bath that will not drain, a water heater to hang. The agent sorts these messages while the plumber works, books routine jobs on free days, and if something is leaking badly, passes the request to the plumber ahead of the queue.
Good evening! I’ve bought an 80-litre water heater, it needs hanging and connecting. How much will that cost?
Good evening! Installation starts at 1,000 som, and the plumber will give the exact price on site: it depends on the wall and how far away the pipes are. Could you send a photo of the spot where it will hang?
Sent. It’s the bathroom, the pipes are close by.
Thank you, I’ve passed the photo on. Nurlan is free tomorrow at 10:00 and at 16:00. Which time suits you?
16:00, please. It’s a house, 25 Frunze Street.
Booked: tomorrow at 16:00 with Nurlan. I’ll send a reminder an hour before the visit.
When customers write in Shopokov
In the morning people write before leaving for work, in the evening once they have noticed a leak. At those times the plumber is either on a job or at home with his family, so the agent answers for him: it books routine work and tells the plumber about a bad leak that same minute.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Before work: the bathroom drain is blocked. The agent books a plumber for a time when someone will be home.
Afternoon, after a renovation: a toilet and a basin need fitting. The agent quotes “from” prices from your list and books a convenient day.
Evening: someone has bought a water heater and needs it hung. The agent quotes the “from” price, asks for a photo of the spot and books a plumber for tomorrow.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
If a pipe bursts or water is running into the flat below, the agent asks the customer to shut off the water and passes the request straight to the on-call plumber. A blocked drain, a mixer tap or a water heater gets booked for a convenient time.
Asks for a photo and the address
From a photo the plumber can see in advance which valves, hoses or trap are needed and bring them along. So in every request the agent asks for a picture of the spot and the exact address, and for a private house a landmark as well.
Books the plumber
Sees your plumbers’ free time in Google Calendar, books the customer and saves the request in Bitrix24 or amoCRM, or in the built-in Solwees CRM if you have no system. The day before, it sends a reminder.
Never promises a price before the visit
Quotes a “from” price only if your price list has one. The plumber sets the final price on site, and the agent tells the customer exactly that.
Shopokov: local context
A town in Sokuluk District, half an hour from Bishkek.
A town on the road west of Bishkek, from where many commute to the capital every day.
Many plumbers work both in Bishkek and in Shopokov, so call-outs are best grouped by day. The agent books routine jobs for the days the plumber is in town and passes a leak that cannot wait straight to whoever is on call.
Areas and landmarks customers mention
the town centre, the Bishkek road
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your plumbers keep their visits in Google Calendar, the agent books straight into it and never puts two customers in one slot.
What does the agent do if a pipe bursts?
It tells the customer one thing: shut off the water and touch nothing. The agent gives no other advice and sends the request with the address and photo to the on-call plumber that same minute, day or night.
Will the agent quote a price for the job?
Only one that is in your price list, and only as a “from” price: for example, for a call-out or replacing a mixer tap. The plumber names the exact sum on site, and the agent does not promise it before the inspection.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Shopokov and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent answer customers.
Put the agent to work in Shopokov
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.