AI receptionist for restaurants and cafes in Kentau
A cafe in Kentau is often run by one family, and messages get answered between orders. The agent replies at once: books a table, takes a takeaway order and notes the date and guest count for a toi.
Good evening! We’d like to hold a tusaukeser, the first-steps party for our son on the last Saturday of August, about 60 guests. Is the hall free that day?
Good evening! Yes, the small hall is still free that day and seats up to 80. What budget per guest do you have in mind?
About 8,000 tenge per person. Could we come and see the hall first?
Of course. Yerlan, our manager, shows the hall on weekdays from 11:00 to 18:00 and will talk you through the menu and decorations. Which day suits you?
Wednesday, around three. My name is Aruzhan.
Aruzhan, I’ve booked you in for Wednesday at 15:00 to see the hall. I’ve passed the date, guest count and budget to the manager, who will have a costing ready for the meeting.
When customers write in Kentau
Summer days in the south are hot, and life starts after sunset: people dine late, at outdoor tables or on topchans. Bookings and questions keep coming until eleven at night, and toi requests arrive even later.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
Asking the price of the set lunch and whether any tables are free.
Once the heat eases, asking for a table on the terrace.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Answers the questions your host hears twenty times a day: is there a business lunch, how late is the kitchen open, what does delivery cost, can guests bring children. The answers come from your menu and rules.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Kentau: local context
A town at the southern foot of the Karatau range; its name means “ore mountain”.
Kentau grew up on polymetallic mines and is known today for its transformer plant.
Turkestan is a stone’s throw away, and many people go there every day for work or study and come home in the evening.
Many Uzbek families live in town, and conversations here slip easily from Kazakh into Uzbek and back.
Turkestan is close by, but people in Kentau hold their tois in their own halls, and the good Saturdays are booked ahead. Guests write in the evening, often in Kazakh. The agent answers in the guest’s language and says at once whether the date is free.
Areas and landmarks customers mention
Yassawi Avenue, Bereke Bazaar, Achisai, Kantagi
- Where
- Turkestan Region
- Population
- over 70,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. It asks about the occasion, date, guest count, budget per person and menu wishes, books the family in to see the hall and passes everything to your manager as one request. It never invents a banquet total: it quotes one only if your terms include it.
Does the agent answer in Kazakh and Uzbek?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian, Uzbek or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Is it worth it for a team of two or three?
Yes. In Kentau the same people often serve customers and answer the messengers. The agent takes over the chats, so work no longer stops for replies.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Kentau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.