AI receptionist for restaurants and cafes in Turkestan
Evening bookings, takeaway orders and questions about free toi dates in Turkestan all land in one WhatsApp. The agent works through them in turn and loses nothing, even with a wedding in full swing in the hall.
Hello! We’re a tour group of 25. On Saturday after the Khoja Ahmed Yasawi mausoleum we’d like to have lunch with you, around 13:30. Is that possible?
Hello! On Saturday at 13:30 we can seat the group in a hall for 30. The group lunch is salad, sorpa, plov and tea with baursaks, 6,000 tenge per person. Does that work?
Yes. Two of us don’t eat meat, is there something for them?
There is: a vegetable soup and plov without meat. What name should I put the group under?
Aruzhan, I’m the guide.
Noted: Saturday, 13:30, a group of 25, two meat-free lunches, guide Aruzhan. If the coach runs late, write here and I’ll let the kitchen know.
When customers write in Turkestan
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
Asking the price of the set lunch and whether any tables are free.
Once the heat eases, asking for a table on the terrace.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
A toi is discussed at length by the whole family, and questions come at all hours. The agent keeps the whole history in one chat, answers by your hall’s terms and gives your manager a short summary: date, guests, menu, budget.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan pilgrims and tourists come to the Khoja Ahmed Yasawi mausoleum from all over the country and abroad, often in groups by coach. Guides book lunches for 20-40 people ahead, and families ask where to eat national food nearby. The agent answers everyone at once and in their language.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Will the agent answer tourists in their own language?
Yes, in Kazakh, Russian, Uzbek and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.