AI receptionist for restaurants and cafes in Taldykorgan
Evening bookings, takeaway orders and questions about free toi dates in Taldykorgan all land in one WhatsApp. The agent works through them in turn and loses nothing, even with a wedding in full swing in the hall.
Hello! On Friday the groom’s family is coming to meet us, and we’d like to host them at your place. About 20 people, we need a private room.
Hello! A private room for 24 is free on Friday. The banquet menu with beshbarmak and kazy starts at 10,000 tenge per person. What time are you expecting the guests?
By seven in the evening. The table must already be laid when they arrive.
Of course, the table will be laid by 19:00. Noted: Friday, 19:00, private room, 20 guests, banquet menu. What name is the booking under?
Balnur.
Booked under Balnur. The manager will agree the menu with you tomorrow, and on Friday morning I’ll send a reminder.
When customers write in Taldykorgan
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
After work, booking a booth for tonight and asking about the minimum spend.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Answers the questions your host hears twenty times a day: is there a business lunch, how late is the kitchen open, what does delivery cost, can guests bring children. The answers come from your menu and rules.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Taldykorgan: local context
The centre of Zhetysu Region on the Karatal river, in the foothills of the Zhetysu (Dzungarian) Alatau.
The town grew from the settlers’ village of Gavrilovka and is closely tied to the poet Ilyas Zhansugurov, whose literary museum is here.
A green, unhurried town, where people from villages and district centres all over Zhetysu Region come to shop and for services.
In summer holiday traffic passes through on the highway north and east across the region, towards the lakes and the mountains.
In May and June in Taldykorgan the graduation parties begin: school classes and student groups look for a hall for the evening, and parents ask about the menu and the price per head. The agent gathers these requests in full and passes them to your manager without pulling your host away from ordinary bookings.
Areas and landmarks customers mention
Zhetysu, Karatal, Samal, Koktem, Musheltoy
- Where
- Zhetysu Region
- Population
- over 170,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Taldykorgan or closer to home, and books a table there.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Taldykorgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.