AI receptionist for restaurants and cafes in Zharkent
In Zharkent a cafe often serves lunches by day and works as a banquet hall at weekends. The agent answers for you on WhatsApp: what is on the menu today, whether there is room tonight, whether Saturday is free for a toi.
Good evening! We’d like to hold a tusaukeser, the first-steps party for our son on the second Saturday of September, about 60 guests. Is the hall free that day?
Good evening! Yes, the small hall is still free that day and seats up to 80. What budget per guest do you have in mind?
About 8,000 tenge per person. Could we come and see the hall first?
Of course. Yerzhan, our manager, shows the hall on weekdays from 11:00 to 18:00 and will talk you through the menu and decorations. Which day suits you?
Wednesday, around three. My name is Saltanat.
Saltanat, I’ve booked you in for Wednesday at 15:00 to see the hall. I’ve passed the date, guest count and budget to the manager, who will have a costing ready for the meeting.
When customers write in Zharkent
By day people ask about lunches and takeaway, in the evening whether you are open today and have room. Toi requests are rarer, usually sent in the evening after a family council, and it is best to answer at once, before the family settles on another hall.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
On the day of the booking it reminds the guest of the time. If a guest is running late or wants to move the visit, they write in the same chat, and the agent changes the booking or warns your host.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Zharkent: local context
The centre of Panfilov District in Zhetysu Region, in the Ili valley, not far from the Chinese border and the Khorgos crossing.
The town is known for its historic mosque, where a Chinese master blended Chinese and Central Asian architecture; today it houses a museum.
Life here is tied to the border: the Khorgos dry port and trade zone are nearby, and many locals work in trade and transport.
The Uyghur community here is large, and Uyghur is heard on the streets alongside Kazakh and Russian.
In Zharkent Kazakh and Uyghur families live side by side, and cafe menus often have both beshbarmak and lagman. Guests ask what is cooking today and order takeaway for the whole family. The agent answers from your menu and passes a toi request to you with the date and guest count.
Areas and landmarks customers mention
the Zharkent Mosque, Zhibek Zholy Avenue, the Usek river
- Where
- Zhetysu Region
- Population
- over 50,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Is it worth it for a team of two or three?
Yes. In Zharkent the same people often serve customers and answer the messengers. The agent takes over the chats, so work no longer stops for replies.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Zharkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.