AI receptionist for beauty salons in Shymkent
In Shymkent the masters’ schedules fill up within days before toi celebrations and holidays, and every unanswered message goes to a competitor. The agent answers at once, finds a free time and books the client into your schedule.
Hello! We have a toi on Saturday, and my sister and I need hair and make-up. Can you have us ready by three?
Hello! We can. On Saturday at 11:00 two masters can take you at the same time, Aigerim and Aizhan. Hair and make-up is 18,000 tenge per person and takes about two hours in all. Shall I book you both?
Yes, please book us. I’ll send photos of the looks here.
I’ve booked you both for Saturday at 11:00: hair and make-up with Aigerim and Aizhan. The masters will see the photos in this chat, and you’ll be ready by 13:00.
Perfect, thank you!
I’ll send a reminder on Friday evening. Enjoy the toi!
When customers write in Shymkent
Most messages come on weekday evenings and on Friday. By day people check the price, in the evening they choose a weekend time. Before 8 March and Nauryz the book fills a week ahead, and the front desk has no time to answer everyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
On the way to work: “any slot after six today?”
Asking whether a brow shaping can fit in today.
After eleven, messages from people just back home. The answer and the booking come straight away.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Айгерім бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Айгерим есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
Sees every master’s schedule and offers the client two or three free times. The booking goes straight into your schedule or CRM, with nothing to copy over by hand.
Quotes your prices
Answers a question about price with a figure from your list and explains how one service differs from another and how long it takes. If the price depends on hair length, it asks about the length first.
Reminds and reschedules
Visits get moved because of work, the weather or a sick child. The agent offers a new time at once, so the master’s slot does not go to waste.
Books a group for a toi
When a mother and her daughters or a bride and her friends are getting ready for a toi, the agent finds times with several masters at once and books everyone in one chat.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent clients write in Kazakh, Russian and Uzbek, often in two languages in one message. The toi season here is long, and the whole female side of a family often books with your masters together.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh or Uzbek?
Yes. In Shymkent clients often write in two languages at once, and the agent answers in the client’s language without asking her to switch to Russian. It understands Uzbek too.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
How do I get started?
Sign up, connect the salon’s WhatsApp and Instagram and upload your price list with your masters. The first 7 days are free, no card needed, and in that time the agent will answer real clients.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.