AI receptionist for beauty salons in Turkestan
In Turkestan clients message the salon on WhatsApp from morning until late at night and expect a quick reply. The agent answers for your front desk: quotes the price, offers a time with a free master and books it.
Hello! I’m booked with Zhanar today at 11:00, but I can’t make it, my child is ill. Can I move it?
Hello! Of course, I hope your little one feels better soon. Zhanar has Thursday at 17:00 or Saturday at 12:30. Which suits you better?
Thursday at 17:00.
Done, it’s moved to Thursday at 17:00 with Zhanar. I’ve freed today’s slot so another client can take it.
Thank you for sorting it so quickly!
You’re welcome! I’ll remind you on Wednesday evening.
When customers write in Turkestan
In summer and early autumn, the toi season, the salon is booked up for the weekends ahead, and questions about hair and make-up come every evening. In May, school proms join them. An answer the next day is no use to anyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
First questions of the day: how much is a manicure with nail art.
Lunchtime: choosing a master from photos of her work and checking the price.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Жанар бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Жанар есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
For a regular it looks for a time with her own master, for a new client it offers whoever is free first. It allows for how long each service takes, so bookings never overlap.
Quotes your prices
Answers a question about price with a figure from your list and explains how one service differs from another and how long it takes. If the price depends on hair length, it asks about the length first.
Reminds and reschedules
The reminder arrives where the client wrote: WhatsApp, Instagram or Telegram. One reply to it is enough to move or cancel the visit, so the master is not left waiting.
Books a group for a toi
For a toi, a prom or an office party it checks how many people are coming, which services they need and when everyone must be ready, and books them side by side.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan there are many visitors, pilgrims and tourists heading for the Mausoleum of Khoja Ahmed Yasawi, while local families have their own toi celebrations and holidays. The agent answers guests and regulars alike without mixing up bookings.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh or Uzbek?
Yes. If a client starts in Kazakh, the agent answers in Kazakh, and if she moves to Russian, the agent follows, and the same goes for Uzbek. Nobody has to ask her to stick to one language.
How does the agent know when a master is free?
The agent connects to your booking schedule or CRM and sees each master’s hours, breaks and days off included. Bookings go straight in. If you have no system yet, the schedule lives in the built-in Solwees CRM.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Turkestan it keeps every chat going while you look after the guests in front of you.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.