AI receptionist for barbershops in Astana
In Astana there are hardly any free chairs on a Friday evening, and that is exactly when messages peak. The agent handles them for your front desk: says which barber is free, quotes the price and books while the barbers keep cutting.
Good evening! I’m booked for 19:00 but I’m stuck in traffic, I’ll be about twenty minutes late. What should I do?
Good evening! No problem: the barber’s next client isn’t until 20:15, so there’s time for your cut. Nurlan knows and expects you around 19:20.
Great, on my way. Is there time for the beard too?
Yes, it fits. I’ve added the beard to your booking, so with the haircut it comes to 9,000 tenge.
Thanks!
See you soon! If the traffic gets worse, write here and I’ll offer you another time.
When customers write in Astana
Friday and Saturday are the fullest days: men get a cut for the weekend, a toi or the week ahead. At the end of August schoolboys join them, brought in for a haircut before the first of September.
Busiest hours: 12:00 to 14:00 and 18:00 to 22:00
First message of the day: is anyone free at lunchtime today.
Asking whether you do clipper cuts and how long one takes.
Friday evening: every chair is taken and questions pile up in the chats. The agent answers.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бүгін сағат 19:00-да шебер Нұрлан бос. Сізді шаш қиюға жазайын ба?
Здравствуйте! Сегодня в 19:00 мастер Нурлан свободен. Записать вас на стрижку?
What the agent takes off your hands
Books with his usual barber
Offers a regular a time with his usual barber and finds a newcomer whoever is free first. The booking shows up in your schedule or CRM straight away, so the barber knows who is next.
Quotes prices
Knows your price list: men’s and kids’ cuts, beard trims, shaves, packages. Answers at once, even when every barber is at a chair.
Handles walk-ins
If you take walk-ins, the agent says so and suggests the quieter hours. If you don’t, it offers the nearest free slot straight away.
Reminds and reschedules
Sends a reminder the day before. If a client is running late or can’t make it, it moves the booking in the same chat, and the time goes to someone else.
Passes the tricky ones to you
A complaint about a cut, a discount request, a visit to the groom before a toi: conversations like these go to your front desk or the owner along with the chat history.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana many men work in government bodies and offices where a neat look matters, and they get a haircut on a schedule. They write late in the evening or on Sunday to grab a time before work or at lunch.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. A client can start in Russian and carry on in Kazakh, and the agent switches with him without losing track of the booking.
What does the agent tell someone who wants to walk in?
The agent checks the schedule and says honestly when the next barber is free. The client decides: come at that time with a booking or take a chance and wait.
Where does the agent put bookings?
Wherever you already keep your schedule. The barbers see new bookings at once, with nothing rewritten. A barbershop without a system can use the built-in Solwees CRM, with a schedule and a client base.
Can the agent book a father and son or a group of friends?
Yes. The agent checks how many people and which services, and looks for a time when enough chairs are free. One confirmation covers everyone.
What happens if a client is unhappy with a cut?
Chats like that go straight to a person. You see the whole history in one inbox and reply from there, and the client gets the answer in the same messenger.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books against your schedule, and in the morning your team sees every new booking.
How do I connect the agent?
You need your channels, a price list and your barbers with their hours, and an evening is usually enough for all of it. A week free, no card needed.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.