AI receptionist for clinics and dental practices in Toktogul
Patients in Toktogul message on WhatsApp at any hour, usually once it already hurts. The agent answers for your front desk: offers the earliest time, quotes the consultation price and books with the doctor.
Hello! I’d like to have my teeth cleaned. How much is it and how long does it take?
Hello! A professional cleaning starts at 1,500 som and takes about an hour; the doctor will confirm the exact price at the appointment. We have Thursday at 10:00 or Saturday at 12:30 with Dr Akylai. Which suits you?
Saturday. Do I need a separate check-up before the cleaning?
No need to book one separately: the doctor will look at your teeth at the start of the appointment. You’re booked for Saturday at 12:30, cleaning, with Dr Akylai.
Great, thank you!
I’ll send a reminder the day before. If your plans change, write here and I’ll find another time.
When customers write in Toktogul
Most messages arrive in the morning, when someone wakes up in pain and wants to see a doctor today, and in the evening after work, when there is time to think about planned treatment. If the answer comes the next day, the patient is already booked at another clinic.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Messages before the clinic opens: “toothache, can I come today?”
Lunch-break price questions: a cleaning, a filling, an implant.
Late-evening messages when it hurts and the clinic is closed. The agent books a morning slot and passes the question to the doctor.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө Акылай дарыгерде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 10:00 есть свободное время у врача Акылай. Записать вас?
What the agent takes off your hands
Books with the right doctor
Checks which doctor the patient needs and what for, and offers two or three free slots to choose from. The appointment appears straight away in Google Calendar or the built-in Solwees CRM, and the patient’s contact and chat are saved in Bitrix24 or amoCRM.
Quotes your price list
Says what a consultation, a filling or a cleaning costs, exactly as your price list puts it. If the price depends on the case, the agent says so: the doctor will give the final figure at the appointment.
Gives no medical advice
The agent does not diagnose, suggest medicine or say whether a treatment is right for someone. Those questions go to the doctor with a summary of the chat, and the patient is offered a consultation.
Sends reminders
Messages the patient the day before and again in the morning. If they can’t make it, the agent moves the appointment to another day in the same chat, and the freed-up time opens for booking again.
Toktogul: local context
A town by the Toktogul Reservoir, the largest in the country, on the Bishkek-Osh road.
A town halfway between Bishkek and Osh where drivers and travellers stop over.
Patients come to Toktogul from the surrounding villages too, so they plan the trip ahead. They need the appointment time and the consultation price before they set off, and the agent answers at once and sends a reminder the day before.
Areas and landmarks customers mention
the town centre, the reservoir shore, the Bishkek-Osh road
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. Patients write in Kyrgyz, Russian or English, and the agent answers in the same language without switching unless asked. If a patient changes language mid-chat, the agent carries on in the new one.
Can the agent recommend treatment to a patient?
No. It does not diagnose, suggest medicine or say whether a treatment is right. It books a consultation and passes the question to the doctor with a summary of the chat, telling the patient the doctor will reply.
Where does the agent see the doctors’ schedules?
In Google Calendar or the built-in Solwees CRM: it sees each doctor’s free time and books straight away. Patients and requests are saved in Bitrix24 or amoCRM if you use them.
Does it work for a clinic with several doctors?
Yes. Each doctor has their own schedule and services. The agent books with the doctor who provides the service needed, and if the patient is not sure whom to see, it books a first consultation.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Toktogul or in the district.
How do I try it?
Sign up, connect the clinic’s WhatsApp and add your doctors with their services and prices. The first 7 days are free, no card needed, and in that time you will see how the agent handles real conversations with patients.
Put the agent to work in Toktogul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.