AI receptionist for hotels and guesthouses in Astana
In Astana hotels are booked for forums, negotiations and business trips, and guests write mostly during office hours and late in the evening, after a flight. The agent answers for your front desk: quotes the rate, books the room, notes the company details for the invoice and passes group requests to your manager.
Good afternoon! I need a single room for a colleague from Monday to Thursday. He arrives on a night flight, can he check in early in the morning?
Good afternoon! A standard single is free from Monday to Thursday at 30,000 tenge a night with breakfast. Early check-in before 12:00 costs half a night, 15,000 tenge. Shall I book it with early check-in?
Yes. The company is paying, and we need an invoice and closing documents.
Fine. Please send the guest’s name and the company details, including the BIN, and I’ll pass them to accounting.
The guest is Baurzhan. I’ll send the details as a file.
I’ve booked the single room from Monday to Thursday with early check-in, guest: Baurzhan. As soon as the file arrives, I’ll pass it to accounting for the invoice and documents.
When customers write in Astana
The capital lives by its business calendar: forums, congresses and exhibitions fill hotels for days, and those weeks bring the most requests. On ordinary days the peaks are the morning, when companies book, and the evening, when guests on late flights write in.
Busiest hours: 09:00 to 12:00 and 19:00 to 23:00
An office manager books three rooms for a forum and asks for an invoice to the company.
A business traveller asks whether they can stay one more night.
A guest on a delayed flight warns they will arrive after midnight.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
A delegation for a forum, staff on a training course, relatives coming for a toi: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
If a question goes beyond your rules, the agent doesn’t improvise: it tells the guest a member of staff will reply and hands the chat to your front desk. They see the whole conversation and carry on from there.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana hotels fill up around the business calendar: forums, negotiations, delegation visits. Organisers ask for a dozen rooms at once, an invoice to the company and an airport transfer, while business travellers ask about early breakfast and late check-out. The agent puts the group request together for your manager and books single rooms itself.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes. The agent answers in Kazakh, Russian and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Will the agent take a request for a forum or a group?
Yes. It checks the dates, how many rooms of which type, whether a conference room, meals and a transfer are needed, and notes the company details. Your manager gets one request with everything in it and names the group price if your rules don’t set one.
What if a guest wants to cancel or change a booking?
The guest writes in the same chat, and the agent offers other dates or cancels if your rules allow it. Your front desk sees the change at once, and the agent passes disputed deposit cases to them.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books free rooms, and in the morning your team sees every new reservation.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.