AI receptionist for hotels and guesthouses in Shchuchinsk
In Shchuchinsk guests come for a break by the Burabay lakes and want to know everything in advance: how far it is on foot, what breakfast is like, whether children are welcome. The agent answers by your rules in the guest’s language and makes the booking while the owners look after those who have already arrived.
Good evening! We’d like to come from Astana for the weekend, arriving on Friday evening, two of us. Do you have a room? And is there a sauna?
Good evening! From Friday to Sunday there is a room with a lake view, 22,000 tenge a night with breakfast. The sauna is 10,000 tenge an hour and is booked separately. Shall I book it for you on Saturday?
Yes, on Saturday from seven in the evening for two hours. The room under Meruert.
I’ve booked the room from Friday to Sunday under Meruert and the sauna on Saturday from 19:00 to 21:00. Check-out on Sunday is by 12:00.
Can we bring our dog? She’s small.
A small dog is welcome for an extra 5,000 tenge a night. I’ve noted the dog in your booking. Safe travels on Friday!
When customers write in Shchuchinsk
People from Astana come to Burabay for the weekend: they look for rooms on Wednesday and Thursday and write from the highway on Friday. In summer and over the New Year holidays free rooms are scarce, and a guest wants to know quickly whether there is space rather than wait for a call back.
Busiest hours: 11:00 to 14:00 and 20:00 to 00:00
Guests from Astana ask about a room for the weekend and the sauna.
Writing from the highway: will they make it for dinner, where can they leave the car.
Booking a room for the New Year holidays.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Finds the right room for each guest: a single for a business trip, a family room with a cot, two adjoining rooms for friends. It books only what is actually free and saves the guest’s details in your CRM.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
A group of friends, a company outing, a big family: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Shchuchinsk: local context
The centre of Burabay District on the shore of Lake Shchuchye, in the Shchuchinsk-Borovoe resort area.
The pine forests and lakes of Burabay National Park surround it, and the town has a national ski centre with ski jumps and a biathlon stadium.
On hot summer weekends holidaymakers pour in from Astana, the road to Borovoe jams, and places are booked well ahead.
In winter people come for the skiing, but for most of the year local businesses work with their regulars from the town and the district.
In the Burabay resort area guests choose between lakes Borovoe, Shchuchye and Bolshoye Chebachye and ask which is closest to the hotel. The agent answers from your details, books the room and sends a reminder before arrival, and passes requests for excursions to you.
Areas and landmarks customers mention
Lake Shchuchye, Kapai, Privokzalny, Burabay
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent answer visitors from other countries in their own language?
Yes, in Kazakh, Russian and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Does it suit a hotel where most guests come in summer and at weekends?
Yes. On Friday evenings and at the height of summer the agent answers everyone at once, however many messages arrive, and in quiet weeks it takes early bookings for the season. When nothing is free, it says so and offers other dates.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Shchuchinsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.