AI receptionist for hotels and guesthouses in Kokshetau
In Kokshetau your receptionist has a queue at the desk, calls and check-ins to deal with, while new guests wait for a reply on WhatsApp. The agent takes the chats over and books free rooms at your prices.
Hello! We have a toi on Saturday, and relatives are coming from other towns. We need five rooms for two nights from Friday.
Hello! From Friday to Sunday three doubles and two triples are free. A double is 22,000 tenge a night and a triple 26,000 tenge, breakfast included. Shall I book all five?
Yes. The guests will pay for themselves at check-in, is that all right?
That’s fine, each guest pays for their own room at the desk. I’ll put the booking under one name, and you can send the guest list when it’s ready. Whose name shall I use?
Balnur, I’ll send the list tomorrow.
I’ve booked five rooms from Friday to Sunday under Balnur. I’ll wait for the guest list and remind you about check-in on Friday morning. Congratulations on the toi!
When customers write in Kokshetau
Most bookings come on weekdays: business trips, inspections, seminars. At weekends toi guests and families from the region’s districts write in, and they need rooms for several people at once.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
A business traveller asks whether they can check in before noon.
Toi guests ask how many rooms are free on Saturday.
A driver on the highway asks for a room for the night and parking.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
Toi guests, seminar participants, a contractor’s crew: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Kokshetau: local context
The centre of Akmola Region on the south-eastern shore of Lake Kopa, among the lakes and pine forests of the Kokshetau hills.
The city is the gateway to the Burabay resort area and a road and rail junction of the north.
The regional offices and hospitals are here, and every morning people come in on business from the districts of Akmola Region.
In summer many families spend weekends at the Burabay lakes, while in winter the town keeps a steady pace and goes quiet early in the evening.
Kokshetau has an airport and a railway station, and guests travelling on to the Burabay resort area arrive here. They need one night, an early start and advice on getting there. The agent books the room, answers about the route from your details and passes transfer requests to you.
Areas and landmarks customers mention
Vasilkovsky, Tsentralny, Saryarka, Zastantsionny, Lake Kopa
- Where
- Akmola Region
- Population
- over 170,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes, in Kazakh, Russian and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Can I connect several hotels or branches?
Yes. Each hotel has its own rooms, rates and rules, and the agent asks the guest where they would rather stay and books there. Every conversation shows up in one inbox.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Connect WhatsApp and Telegram and add your room types, seasonal rates and check-in rules. The agent starts answering the same day, and the first 7 days cost nothing, no card needed.
Put the agent to work in Kokshetau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.