AI receptionist for hotels and guesthouses in Saryagash
Hotels in Saryagash host people who come for the mineral waters and sanatorium treatment, and nearly every guest writes on WhatsApp first: is there room, what does it cost, what is included. The agent answers at once, books the room and sends a reminder the day before arrival.
Hello! My mother and I would like to come for 10 days in September. What does a stay include and how much is it?
Hello! A stay includes three meals a day, mineral water, a doctor’s consultation and the treatments the doctor prescribes. It costs 25,000 tenge a day per person in a double room. What date are you planning to arrive?
From 5 to 15 September. My mother has blood pressure problems, are all the treatments all right for her?
The doctor prescribes treatments at the consultation on the day you arrive, and I’ll pass your question on in advance. Shall I book a double room from 5 to 15 September? What name should I use?
Zhanar. Which documents should we bring?
Booked under Zhanar. Please bring your ID cards and a spa health card if you have one. I’ll send a reminder three days before you arrive.
When customers write in Saryagash
People choose a sanatorium stay without hurrying: first they ask about treatment and meals, then talk it over with the family and write again. Many messages come in the evenings and at weekends, when people have time to discuss it all.
Busiest hours: 11:00 to 14:00 and 20:00 to 00:00
Asking what a stay includes and whether a spa health card is needed.
A guest halfway through treatment asks to extend the stay by three days.
Grown-up children book a sanatorium stay for their parents and ask about meals.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Finds the right room for each guest: a single for a business trip, a family room with a cot, two adjoining rooms for friends. It books only what is actually free and saves the guest’s details in your CRM.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
A group coming for treatment, a family with elderly parents, a company’s staff: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Saryagash: local context
The centre of Saryagash District on the Uzbek border and a spa town built on thermal mineral water.
The spring was found by geologists looking for oil, and the bottled water named after the town is known across the country.
People come from all over the country for treatment at the sanatoriums, the season runs from early spring to late autumn, and guests write ahead to plan their procedures.
Transit traffic to the border runs through town, and the market is full of local fruit, nuts and dried fruit.
Saryagash is close to the Uzbek border, and guests write in Kazakh, Russian and Uzbek. Many come with their parents for 10-14 days and want to know the price for the whole stay in advance. The agent works it out from your rates and books at once.
Areas and landmarks customers mention
the resort area, Alyp Market, the railway station, Samal
- Where
- Turkestan Region
- Population
- over 60,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent answer visitors from other countries in their own language?
Yes. The agent answers in Kazakh, Russian, Uzbek and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Will the agent explain which treatments a stay includes?
Yes, from the list you uploaded: meals, mineral water, treatments, a doctor’s consultation. Whether a treatment suits a particular person is not the agent’s call: it passes such questions to the doctor or your front desk together with the chat.
What if a guest wants to cancel or change a booking?
The guest writes in the same chat, and the agent offers other dates or cancels if your rules allow it. Your front desk sees the change at once, and the agent passes disputed deposit cases to them.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Saryagash
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.