AI receptionist for hotels and guesthouses in Turkestan
Hotels in Turkestan host people who come to see the Khoja Ahmed Yasawi mausoleum, and nearly every guest writes on WhatsApp first: is there room, what does it cost, what is included. The agent answers at once, books the room and sends a reminder the day before arrival.
As-salamu alaykum! We’re a group of 18 pilgrims arriving by coach on Friday evening for two nights. Do you have rooms?
Wa alaykum as-salam! Six triple rooms are free for Friday and Saturday at 26,000 tenge per room a night with breakfast. The Khoja Ahmed Yasawi mausoleum is a ten-minute walk away. Group prices are worked out by our manager. Shall I pass him your request?
Yes, please. And we need dinner for the whole group on Friday, around nine.
Noted: 18 guests, Friday and Saturday, six triple rooms, dinner for 18 on Friday at 21:00. How should I address you?
Nurlan, group leader.
Thank you! I’ve passed the request to the manager, who will send you a group price today. The rooms are held for you for those dates.
When customers write in Turkestan
Pilgrims and tourists write ahead, often weeks before: what a room costs, how far the mausoleum is, can you take a group. Most messages come in spring and autumn, when it isn’t hot, and before holidays, when families travel to the city.
Busiest hours: 11:00 to 14:00 and 20:00 to 00:00
A pilgrim group leader asks about rooms for 18.
A family asks how far the mausoleum is from the hotel.
Tourists back from an evening walk round the historic centre extend their stay by a night.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Finds the right room for each guest: a single for a business trip, a family room with a cot, two adjoining rooms for friends. It books only what is actually free and saves the guest’s details in your CRM.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
When rooms are needed for several people, the agent collects everything a quote requires: arrival and departure dates, how many rooms of which type, breakfast or full board, whether the company or the guests pay. Your manager only has to name the price.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan pilgrims and tourists arrive both as families and in groups by coach, including from neighbouring regions and from Uzbekistan. Group leaders write ahead and ask about several rooms, meals and a group price. The agent puts that request together in full for your manager and books rooms for families itself.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent answer visitors from other countries in their own language?
Yes, in Kazakh, Russian, Uzbek and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Will the agent take a request from a pilgrim group?
Yes. The agent checks how many are in the group, when the coach arrives, how many rooms are needed and whether meals are wanted, and passes your manager a ready request. If you have a group rate, it quotes it straight away.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.