AI receptionist for hotels and guesthouses in Shymkent
In Shymkent your receptionist has a queue at the desk, calls and check-ins to deal with, while new guests wait for a reply on WhatsApp. The agent takes the chats over and books free rooms at your prices.
Hello! We have a toi on Saturday, and relatives are coming from other towns. We need five rooms for two nights from Friday.
Hello! From Friday to Sunday three doubles and two triples are free. A double is 22,000 tenge a night and a triple 26,000 tenge, breakfast included. Shall I book all five?
Yes. The guests will pay for themselves at check-in, is that all right?
That’s fine, each guest pays for their own room at the desk. I’ll put the booking under one name, and you can send the guest list when it’s ready. Whose name shall I use?
Meruert, I’ll send the list tomorrow.
I’ve booked five rooms from Friday to Sunday under Meruert. I’ll wait for the guest list and remind you about check-in on Friday morning. Congratulations on the toi!
When customers write in Shymkent
Summer days are hot, so guests try to travel in the morning or late in the evening, and late check-ins are common. From spring to autumn toi guests join the business travellers, booking several rooms at once.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
A company accountant asks for an invoice for a colleague’s stay.
A student’s parents book a room for the weekend.
A driver on the highway asks for a room for the night and parking.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Осы демалыс күндеріне таңғы асымен екі орындық бөлме бос. Сізге брондап қояйын ба?
Здравствуйте! На эти выходные свободен двухместный номер с завтраком. Забронировать его для вас?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
Toi guests, seminar participants, a contractor’s crew: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent guests stay on business, on the way to Turkestan or visiting from Uzbekistan, so they may write in Kazakh, Russian or Uzbek. Summer days are hot, and the first things guests ask about are air-conditioning and early check-in. The agent answers in the guest’s language and books at once.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. The agent answers in Kazakh, Russian, Uzbek and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Can a family book several rooms at once for toi guests?
Yes. The agent finds rooms for the number of guests, quotes the price of each and puts the booking under one name, and the guest list can follow later. If the family asks for a discount on several rooms, the agent passes the question to your manager.
What if a guest wants to cancel or change a booking?
The guest writes in the same chat, and the agent offers other dates or cancels if your rules allow it. Your front desk sees the change at once, and the agent passes disputed deposit cases to them.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.