AI receptionist for plumbers in Isfana
A plumber in Isfana often works alone, and while he is under one customer’s sink, another is waiting for a reply on WhatsApp. The agent replies at once: it asks what is leaking and where, requests a photo and books the nearest free time.
Good evening! I’ve bought an 80-litre water heater, it needs hanging and connecting. How much will that cost?
Good evening! Installation starts at 1,000 som, and the plumber will give the exact price on site: it depends on the wall and how far away the pipes are. Could you send a photo of the spot where it will hang?
Sent. It’s the bathroom, the pipes are close by.
Thank you, I’ve passed the photo on. Talant is free tomorrow at 10:00 and at 16:00. Which time suits you?
16:00, please. It’s a house, 25 Frunze Street.
Booked: tomorrow at 16:00 with Talant. I’ll send a reminder an hour before the visit.
When customers write in Isfana
In the morning people write before leaving for work, in the evening once they have noticed a leak. At those times the plumber is either on a job or at home with his family, so the agent answers for him: it books routine work and tells the plumber about a bad leak that same minute.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Morning: the kitchen mixer tap is dripping. The agent asks for a photo so the plumber brings the right cartridge, and books an evening slot.
Afternoon, after a renovation: a toilet and a basin need fitting. The agent quotes “from” prices from your list and books a convenient day.
Evening: someone has bought a water heater and needs it hung. The agent quotes the “from” price, asks for a photo of the spot and books a plumber for tomorrow.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
A dripping mixer tap can wait until tomorrow, water going through to the neighbours cannot. Then the agent asks the customer to shut off the water and touch nothing, and sends the request to the on-call plumber that same minute. Routine jobs get booked for a convenient day.
Asks for a photo and the address
Finds out where it leaks and since when, and asks for a photo and the address. The plumber arrives with the right parts and does not have to go back for them.
Books the plumber
Books the customer only into time that is free in the plumber’s Google Calendar, so two jobs never land in the same hour. The request with photo and address is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before the visit the customer gets a reminder.
Never promises a price before the visit
Asked “how much will it cost”, the agent answers with a “from” price from your list, and if there is none, says plainly that the plumber will name the price. The final sum becomes clear on site, once the plumber sees what has happened.
Isfana: local context
The centre of Leilek District in the far west, on the Tajik border.
A small border town where Kyrgyz, Uzbek and Tajik families live side by side.
In Isfana people often explain where their house is by naming a landmark: the mosque, the bazaar, the school. The agent asks for both the address and a landmark, requests a photo and replies in the language the customer wrote in, so the plumber drives out without phoning for directions.
Areas and landmarks customers mention
the town centre, the bazaar
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Uzbek, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your plumbers keep their visits in Google Calendar, the agent books straight into it and never puts two customers in one slot.
What does the agent do if a pipe bursts?
It asks the customer to shut off the water and passes the request straight to the on-call plumber with the address, a photo and a summary of the chat. At night too: an urgent request does not wait for the morning.
Will the agent quote a price for the job?
If your price list has a “from” price, the agent quotes it. If not, it says the plumber will price the job on site. It never promises a final price before the inspection.
Does it make sense for a small team?
Yes. In Isfana a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent answer customers.
Put the agent to work in Isfana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.