AI receptionist for plumbers in Sulyukta
In Sulyukta a plumber usually has no dispatcher: they go out on the job and answer messages themselves between jobs. The agent takes the chats over: it asks for a photo, books the visit, and if a leak cannot wait, passes it to the plumber at once.
Good evening! The kitchen sink is blocked, the water is just sitting there and won’t drain.
Good evening! Is it only the kitchen that won’t drain, or the bathroom as well?
Only the kitchen, the bathroom drains fine.
I see, thank you. Sherzod can come tomorrow at 9:00 or 19:00. Clearing a blockage starts at 400 som, and he will give the exact price on site. Which time suits you?
19:00, please. It’s a house, 31 Lenin Street.
Booked: tomorrow at 19:00 with Sherzod. I’ll remind you an hour before the visit.
When customers write in Sulyukta
In the warm months people replace pipes in the yard and fit water heaters, and in the frost they write about frozen pipes. Leaks and blocked drains happen all year, and most messages arrive in the morning and evening, when the owners are home.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Morning: the kitchen mixer tap is dripping. The agent asks for a photo so the plumber brings the right cartridge, and books an evening slot.
Afternoon, after a renovation: a toilet and a basin need fitting. The agent quotes “from” prices from your list and books a convenient day.
Evening: the kitchen sink is blocked. The agent checks whether the bathroom still drains and books a plumber for tomorrow.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
A dripping mixer tap can wait until tomorrow, water going through to the neighbours cannot. Then the agent asks the customer to shut off the water and touch nothing, and sends the request to the on-call plumber that same minute. Routine jobs get booked for a convenient day.
Asks for a photo and the address
Finds out where it leaks and since when, and asks for a photo and the address. The plumber arrives with the right parts and does not have to go back for them.
Books the plumber
Sees your plumbers’ free time in Google Calendar, books the customer and saves the request in Bitrix24 or amoCRM, or in the built-in Solwees CRM if you have no system. The day before, it sends a reminder.
Never promises a price before the visit
Asked “how much will it cost”, the agent answers with a “from” price from your list, and if there is none, says plainly that the plumber will name the price. The final sum becomes clear on site, once the plumber sees what has happened.
Sulyukta: local context
A mining town in the south-west of Batken Region.
A small town near the Tajik border where many work in the mines.
In Sulyukta people know the plumber by name and write to him directly, at any hour. The agent takes those messages over: it finds out what is leaking or blocked, books free time and sends the customer a reminder, and the plumber only stops for what cannot wait.
Areas and landmarks customers mention
the town centre, the market
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Uzbek, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
If you already keep customers in Bitrix24 or amoCRM, requests with photos and addresses go there. If not, everything is stored in the built-in Solwees CRM. The agent puts visits into your plumbers’ Google Calendar, where it sees who is free and when.
What does the agent do if a pipe bursts?
It asks the customer to shut off the water and passes the request straight to the on-call plumber with the address, a photo and a summary of the chat. At night too: an urgent request does not wait for the morning.
Will the agent quote a price for the job?
Only one that is in your price list, and only as a “from” price: for example, for a call-out or replacing a mixer tap. The plumber names the exact sum on site, and the agent does not promise it before the inspection.
Does it make sense for a small team?
Yes. In Sulyukta a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent answer customers.
Put the agent to work in Sulyukta
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.