AI receptionist for plumbers in Kara-Kul
A plumber in Kara-Kul often works alone, and while he is under one customer’s sink, another is waiting for a reply on WhatsApp. The agent replies at once: it asks what is leaking and where, requests a photo and books the nearest free time.
Good evening! I’ve bought an 80-litre water heater, it needs hanging and connecting. How much will that cost?
Good evening! Installation starts at 1,000 som, and the plumber will give the exact price on site: it depends on the wall and how far away the pipes are. Could you send a photo of the spot where it will hang?
Sent. It’s the bathroom, the pipes are close by.
Thank you, I’ve passed the photo on. Azamat is free tomorrow at 10:00 and at 16:00. Which time suits you?
16:00, please. It’s a house, 25 Frunze Street.
Booked: tomorrow at 16:00 with Azamat. I’ll send a reminder an hour before the visit.
When customers write in Kara-Kul
People write to the plumber in the morning before work and in the evening, back home to find a leak or water that will not drain. During the day messages would wait while the plumber is out on a job, so the agent answers them. If something is leaking badly, the plumber hears about it at once.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Morning: the kitchen mixer tap is dripping. The agent asks for a photo so the plumber brings the right cartridge, and books an evening slot.
Afternoon, after a renovation: a toilet and a basin need fitting. The agent quotes “from” prices from your list and books a convenient day.
Evening: someone has bought a water heater and needs it hung. The agent quotes the “from” price, asks for a photo of the spot and books a plumber for tomorrow.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
If a pipe bursts or water is running into the flat below, the agent asks the customer to shut off the water and passes the request straight to the on-call plumber. A blocked drain, a mixer tap or a water heater gets booked for a convenient time.
Asks for a photo and the address
From a photo the plumber can see in advance which valves, hoses or trap are needed and bring them along. So in every request the agent asks for a picture of the spot and the exact address, and for a private house a landmark as well.
Books the plumber
Books the customer only into time that is free in the plumber’s Google Calendar, so two jobs never land in the same hour. The request with photo and address is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before the visit the customer gets a reminder.
Never promises a price before the visit
Quotes a “from” price only if your price list has one. The plumber sets the final price on site, and the agent tells the customer exactly that.
Kara-Kul: local context
The power-plant town next to the Toktogul hydroelectric station.
A quiet town where many families are connected to the hydro plant one way or another.
In Kara-Kul people know the plumber by name and write to him directly, at any hour. The agent takes those messages over: it finds out what is leaking or blocked, books free time and sends the customer a reminder, and the plumber only stops for what cannot wait.
Areas and landmarks customers mention
the town centre, the market
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Uzbek, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
If you already keep customers in Bitrix24 or amoCRM, requests with photos and addresses go there. If not, everything is stored in the built-in Solwees CRM. The agent puts visits into your plumbers’ Google Calendar, where it sees who is free and when.
What does the agent do if a pipe bursts?
It asks the customer to shut off the water and passes the request straight to the on-call plumber with the address, a photo and a summary of the chat. At night too: an urgent request does not wait for the morning.
Will the agent quote a price for the job?
Only one that is in your price list, and only as a “from” price: for example, for a call-out or replacing a mixer tap. The plumber names the exact sum on site, and the agent does not promise it before the inspection.
Does it make sense for a small team?
Yes. In Kara-Kul a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
The first 7 days are free and no card is needed. Sign up, connect WhatsApp and add your services with “from” prices: the agent starts answering customers the same day.
Put the agent to work in Kara-Kul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.