AI receptionist for plumbers in Kerben
A plumber in Kerben often works alone, and while he is under one customer’s sink, another is waiting for a reply on WhatsApp. The agent replies at once: it asks what is leaking and where, requests a photo and books the nearest free time.
Good evening! The kitchen sink is blocked, the water is just sitting there and won’t drain.
Good evening! Is it only the kitchen that won’t drain, or the bathroom as well?
Only the kitchen, the bathroom drains fine.
I see, thank you. Bekzod can come tomorrow at 9:00 or 19:00. Clearing a blockage starts at 400 som, and he will give the exact price on site. Which time suits you?
19:00, please. It’s a house, 31 Lenin Street.
Booked: tomorrow at 19:00 with Bekzod. I’ll remind you an hour before the visit.
When customers write in Kerben
In the morning people write before leaving for work, in the evening once they have noticed a leak. At those times the plumber is either on a job or at home with his family, so the agent answers for him: it books routine work and tells the plumber about a bad leak that same minute.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Morning: the kitchen mixer tap is dripping. The agent asks for a photo so the plumber brings the right cartridge, and books an evening slot.
Lunchtime questions: how much to fit a water heater and when a plumber is free.
Evening: the kitchen sink is blocked. The agent checks whether the bathroom still drains and books a plumber for tomorrow.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
If a pipe bursts or water is running into the flat below, the agent asks the customer to shut off the water and passes the request straight to the on-call plumber. A blocked drain, a mixer tap or a water heater gets booked for a convenient time.
Asks for a photo and the address
Finds out where it leaks and since when, and asks for a photo and the address. The plumber arrives with the right parts and does not have to go back for them.
Books the plumber
Books the customer only into time that is free in the plumber’s Google Calendar, so two jobs never land in the same hour. The request with photo and address is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before the visit the customer gets a reminder.
Never promises a price before the visit
Quotes a “from” price only if your price list has one. The plumber sets the final price on site, and the agent tells the customer exactly that.
Kerben: local context
The centre of Aksy District in Jalal-Abad Region.
A town in the mountainous part of Aksy District, where people from surrounding villages come for services.
In Kerben most homes are private houses, and requests go beyond the kitchen: the pump, the water heater, pipes in the yard. Customers write in Uzbek and Kyrgyz, and the agent answers in the same language and asks for a photo so the plumber brings the right parts.
Areas and landmarks customers mention
the town centre, the bazaar
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Uzbek, Russian or English, and the agent answers in the same language. If the customer switches from one language to another during the chat, the agent switches with them.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your plumbers keep their visits in Google Calendar, the agent books straight into it and never puts two customers in one slot.
What does the agent do if a pipe bursts?
It asks the customer to shut off the water and passes the request straight to the on-call plumber with the address, a photo and a summary of the chat. At night too: an urgent request does not wait for the morning.
Will the agent quote a price for the job?
Only one that is in your price list, and only as a “from” price: for example, for a call-out or replacing a mixer tap. The plumber names the exact sum on site, and the agent does not promise it before the inspection.
Does it make sense for a small team?
Yes. In Kerben a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent answer customers.
Put the agent to work in Kerben
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.