AI receptionist for plumbers in Mailuu-Suu
In Mailuu-Suu people write to the plumber about all sorts of things: a dripping tap, a bath that will not drain, a water heater to hang. The agent sorts these messages while the plumber works, books routine jobs on free days, and if something is leaking badly, passes the request to the plumber ahead of the queue.
Hello! It’s leaking under the kitchen sink, I’ve put a bowl under it. Can you come today?
Hello! Please close the valve under the sink and send a photo of where it leaks, so the plumber brings the right parts.
Closed it. Photo sent, it drips where the pipes join.
Thank you, I’ve passed the photo on. Sherzod can come today at 20:00. The call-out and leak repair start at 400 som, and he will give the exact price on site. Shall I book it?
Yes. It’s a house, 7 Toktogul Street.
Booked: today at 20:00 with Sherzod. If the leak gets worse, write here right away.
When customers write in Mailuu-Suu
People write to the plumber in the morning before work and in the evening, back home to find a leak or water that will not drain. During the day messages would wait while the plumber is out on a job, so the agent answers them. If something is leaking badly, the plumber hears about it at once.
Busiest hours: 07:00 to 09:00 and 17:00 to 20:00
Before work: the bathroom drain is blocked. The agent books a plumber for a time when someone will be home.
Lunchtime questions: how much to fit a water heater and when a plumber is free.
Home from work, and there is water under the sink. The agent asks for a photo and finds a plumber for the same evening.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 20:00дө уста келет. Агып жаткан жердин сүрөтүн жибериңизчи.
Здравствуйте! Мастер приедет сегодня в 20:00. Пришлите, пожалуйста, фото места, где течёт.
What the agent takes off your hands
Tells an emergency from a routine job
If a pipe bursts or water is running into the flat below, the agent asks the customer to shut off the water and passes the request straight to the on-call plumber. A blocked drain, a mixer tap or a water heater gets booked for a convenient time.
Asks for a photo and the address
From a photo the plumber can see in advance which valves, hoses or trap are needed and bring them along. So in every request the agent asks for a picture of the spot and the exact address, and for a private house a landmark as well.
Books the plumber
Sees your plumbers’ free time in Google Calendar, books the customer and saves the request in Bitrix24 or amoCRM, or in the built-in Solwees CRM if you have no system. The day before, it sends a reminder.
Never promises a price before the visit
Quotes a “from” price only if your price list has one. The plumber sets the final price on site, and the agent tells the customer exactly that.
Mailuu-Suu: local context
A foothill town of Jalal-Abad Region, known for its light-bulb factory.
A town in a mountain valley where many know each other and go to Jalal-Abad for some services.
In Mailuu-Suu there are private houses and blocks of flats, where a leak quickly reaches the neighbours below. In that case the agent asks the customer to shut off the water and touch nothing, and passes the request to the plumber at once with the floor and flat number.
Areas and landmarks customers mention
the town centre, the market, the lamp factory
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do requests go?
If you already keep customers in Bitrix24 or amoCRM, requests with photos and addresses go there. If not, everything is stored in the built-in Solwees CRM. The agent puts visits into your plumbers’ Google Calendar, where it sees who is free and when.
What does the agent do if a pipe bursts?
It tells the customer one thing: shut off the water and touch nothing. The agent gives no other advice and sends the request with the address and photo to the on-call plumber that same minute, day or night.
Will the agent quote a price for the job?
If your price list has a “from” price, the agent quotes it. If not, it says the plumber will price the job on site. It never promises a final price before the inspection.
Does it make sense for a small team?
Yes. In Mailuu-Suu a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
The first 7 days are free and no card is needed. Sign up, connect WhatsApp and add your services with “from” prices: the agent starts answering customers the same day.
Put the agent to work in Mailuu-Suu
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.