AI receptionist for restaurants and cafes in Andijan
In Andijan restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Hello! On Sunday it’s our turn to host our friends’ monthly gap: eleven of us at 13:00. Could we have the big tapchan on the terrace?
Hello! The big tapchan is free on Sunday at 13:00 and seats up to twelve. Shall we have plov ready for when you arrive? Then I’ll put it down now.
Yes, plov and salads for everyone. The booking is under Mohinur.
Booked: Sunday, 13:00, the big tapchan, eleven guests, plov and salads on arrival, under Mohinur. I’ll remind you on Saturday evening.
Thank you so much!
You’re welcome! Have a lovely time.
When customers write in Andijan
The first messages arrive around eleven: is the plov ready, can it be taken away. In the evening people arrange tables for families and groups of friends, and from late summer to late autumn, the wedding season, nearly every evening brings a new request for the hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
An evening table booked by voice message on the way home from work.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Юлдуз! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
The agent handles a celebration enquiry the way your manager would: first the date and guest count, then the menu, the budget and special wishes. Once it is all gathered, your manager gets the request in one message and calls the family with an offer ready.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Andijan: local context
The centre of Andijan Region, the easternmost in the country, on the south-eastern edge of the Fergana Valley.
Babur, the founder of the Mughal Empire, was born here, and the city has a literary museum named after him.
Andijan Region is the most densely populated in the country, and the villages around the city almost merge with it.
The day starts early: the bazaars come alive at dawn, and many try to finish their errands before the midday heat.
In Andijan celebrations are big: a wedding invites the whole mahalla and relatives from the villages around, and a request often starts with how many guests the hall will take. The agent answers by your rules, checks the date and budget and hands your manager a finished request.
Areas and landmarks customers mention
Jahon Bazaar, Bogishamol, the old town, Boburshoh Street, Navoi Avenue
- Where
- Andijan Region
- Population
- over 450,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent books a table for a convenient day, explains how to find you and sends a reminder the day before.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Andijan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.