AI receptionist for restaurants and cafes in Margilan
In Margilan restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Hello! It’s a colleague’s birthday tomorrow and the whole department wants lunch at 13:00, twelve of us. Do you have a private room?
Hello! A private room for 14 is free tomorrow at 13:00. I can put down plov for everyone too: it will be on the table as you arrive, so you’ll be back within the lunch break. Shall I book it?
Yes, and plov for twelve. The booking is under Guzal.
Done: tomorrow, 13:00, private room, twelve guests, plov on arrival, under Guzal. I’ll send a reminder in the morning.
Perfect, thank you!
You’re welcome! Wish your colleague a happy birthday from us.
When customers write in Margilan
By day the questions are short: what’s on today, do you deliver, how late are you open. In the evening people write at more length: a table for the family, a birthday, a gap. In Ramadan iftar bookings join them, and the most messages come in the couple of hours before sunset.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
An evening table booked by voice message on the way home from work.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Yulduz! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Юлдуз! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In Margilan tourists come to see the silk workshops and need lunch nearby afterwards. Guides book tables for their groups ahead, while locals write about a gap, a birthday or a wedding. The agent answers everyone on Telegram and Instagram and keeps the bookings in one list.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent books a table for a convenient day, explains how to find you and sends a reminder the day before.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.