AI receptionist for restaurants and cafes in Fergana
In Fergana restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Hello! On Sunday it’s our turn to host our friends’ monthly gap: eleven of us at 13:00. Could we have the big tapchan on the terrace?
Hello! The big tapchan is free on Sunday at 13:00 and seats up to twelve. Shall we have plov ready for when you arrive? Then I’ll put it down now.
Yes, plov and salads for everyone. The booking is under Nilufar.
Booked: Sunday, 13:00, the big tapchan, eleven guests, plov and salads on arrival, under Nilufar. I’ll remind you on Saturday evening.
Thank you so much!
You’re welcome! Have a lovely time.
When customers write in Fergana
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
Asking for a tapchan on the terrace for when the heat eases.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Mohinur! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Мохинур! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
In Fergana celebrations are big: a wedding invites the whole mahalla and relatives from the villages around, and a request often starts with how many guests the hall will take. The agent answers by your rules, checks the date and budget and hands your manager a finished request.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. It replies in the guest’s language: Uzbek, Russian or English. If a guest starts in Uzbek and moves to Russian, the agent carries on in Russian.
What if the day is fully booked?
Then the agent doesn’t overpromise: it says there are no free tables and names the nearest free time. A wedding request for a taken date still goes to your manager, in case you have a second hall or the date frees up.
Where do the bookings go?
Wherever you already work: the agent writes bookings into your connected CRM, or into the built-in one if you have none. Your host opens the day’s list and sees who is coming, when and how many.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent books a table for a convenient day, explains how to find you and sends a reminder the day before.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.