AI receptionist for clinics and dental practices in Kaindy
In Kaindy people usually know their doctor by name and message them on WhatsApp directly, even while they are with a patient. The agent answers in the doctor’s place: finds a free time, says what a consultation costs and sends a reminder the day before.
Hello! My son is 6 and has never been to a dentist. Do you see children?
Hello! Yes, Dr Aiperi sees children. The first visit takes about 30 minutes and costs 300 som: the doctor gets to know your child and checks the teeth. We have tomorrow at 16:00 or Saturday at 10:00, which day would you like?
Saturday, please. Do they actually treat baby teeth, or wait for them to fall out?
You’re booked for Saturday at 10:00 with Dr Aiperi. Only the doctor can say how to treat a child’s teeth, after the examination, so I’ve passed your question to her: the answer will come in this chat.
OK, thank you!
See you and your son on Saturday. I’ll send a reminder on Friday evening.
When customers write in Kaindy
In the morning people ask whether they can come today because a tooth has started to hurt. In the evening they write for themselves and for their children: a check-up for a child, the price of a filling, a weekend visit. The patient goes where they got an answer the same evening.
Busiest hours: 08:00 to 10:00 and 17:00 to 21:00
Messages before the clinic opens: “toothache, can I come today?”
On the lunch break people check whether there is a children’s doctor and a free slot on Saturday.
Late-evening messages when it hurts and the clinic is closed. The agent books a morning slot and passes the question to the doctor.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө Айпери дарыгерде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 10:00 есть свободное время у врача Айпери. Записать вас?
What the agent takes off your hands
Books with the right doctor
Finds the earliest free time with the right doctor and books it at once. It reads schedules from Google Calendar and saves patients in Bitrix24 or amoCRM; without a system, everything lives in the built-in Solwees CRM.
Quotes your price list
Says what a consultation, a filling or a cleaning costs, exactly as your price list puts it. If the price depends on the case, the agent says so: the doctor will give the final figure at the appointment.
Gives no medical advice
The agent does not answer questions like “what should I take for the pain” or “does it need to come out” itself. It forwards them to the doctor with a summary of the chat and invites the patient in for an examination.
Sends reminders
Messages the patient the day before and again in the morning. If they can’t make it, the agent moves the appointment to another day in the same chat, and the freed-up time opens for booking again.
Kaindy: local context
A town in Panfilov District in the west of Chuy Region.
A small town in the west of the Chuy valley, with roadside cafes for people driving through.
People who live in Kaindy but work in Bishkek look for a dentist they can reach after work or on a day off. The agent offers those hours straight away, a weekday evening or a Saturday morning, and books while the person is still on the way home.
Areas and landmarks customers mention
the town centre
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. Patients write in Kyrgyz, Russian or English, and the agent answers in the same language without switching unless asked. If a patient changes language mid-chat, the agent carries on in the new one.
Can the agent recommend treatment to a patient?
No. If a patient asks what is wrong with a tooth or which medicine to buy, the agent replies that only the doctor can say and offers to book an examination. The question itself goes to the doctor along with the chat.
Where does the agent see the doctors’ schedules?
In Google Calendar or the built-in Solwees CRM: it sees each doctor’s free time and books straight away. Patients and requests are saved in Bitrix24 or amoCRM if you use them.
Does it work for a clinic with several doctors?
Yes. Each doctor has their own schedule and services. The agent books with the doctor who provides the service needed, and if the patient is not sure whom to see, it books a first consultation.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kaindy and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign up, connect the clinic’s WhatsApp and add your doctors with their services and prices. The first 7 days are free, no card needed, and in that time you will see how the agent handles real conversations with patients.
Put the agent to work in Kaindy
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.